AidaZamora

Before completing your purchase, make sure you choose correctly the size, color and possible variants of the items you are buying.

♥ Personalized orders:
Custom orders are not exchangeable or refundable unless the product is damaged by the shipment.

♥ Refunds:
If you are not satisfied with your purchase, you have 14 days to contact me and request a refund.
In this case, the buyer is responsable for all returning shipping charges (custom charges included) and be sure that product is in perfect condition before sending it.
Once I get back the shipment I'll make a refund of your items cost (not shipping cost).
Contact me for more info.

♥ Shipping problems:
I do all best possible to ensure your order arrives perfect, but sometimes it can be damaged or lost during the shipping. In that case, follow these simple instructions:

⋆ Lost items: A shipment is considered lost if you haven't received it within 15 days in Spain, 30 days in the EU and 60 days in the rest of the world. In that case, don't hesitate to notify me. I'll quickly check the shipment status and I'll replace your order at no extra cost.

⋆ Damaged items: If the courier gives you the package in bad condition, bend or broken, don't accept it and contact me. If you already have received it and the product is damaged please contact me within 24 hours and take photos.
In both cases I'll replace the item at no extra cost.

I accept all payment from Etsy.

PayPal and Etsy give you the option to pay as a guest, that is, without having to sign up or open an account.
Etsy (https://www.etsy.com/help/article/111042212593?ref=help_search_result#Q1)

IMPORTANT! I recommend providing a PHONE NUMBER for the carrier, to manage the delivery more efficiently.

EXPRESS SHIPMENTS for:
USA (2-5 days) DHL
Canada (2-5 days) DHL
Australia (3 days) DHL
United Arab Emirates (2-5 days) DHL
EU (3 days) DHL
Europe no EU (3-4 days) DHL

*Sometimes orders may be sent non-expressly because the destination address is considered a remote area and the shipping company does not work express shipments, so it may take more days to arrive.

- Approx. 20 days in all other countries (depending of customs office of each country).

⋆EXPORTS⋆ The additional costs generated in the customs of each country (if any), will be paid by the buyer. I'm not responsible for delays due to these procedures.

*No shipments to RUSSIA.

Your order will be shipped only after payment has been received.
Items will be shipped to your Etsy address. Please make sure you have it correctly and updated. No shipments are made to PO Boxes, as a signature is required to pick up the commodity.

All shipping are certificated (tracking number included)

The shipping cost includes the packaging.

. Can I buy your illustrations in digital format?
- NO, I only sell my illustrations printed.

. Can you customize the wall decals (colors, sizes, names ...)?
- NO, I don't have the possibility to print them in a personalized way.

All images and illustrations of my shop are property of © Aida Zamora and are protected by copyright. Reproduction and commercialization without my consent is prohibited.

By purchasing, you agree my shop policies.

If you have any questions, please contact me. Thank you!

INFORMACIÓN SOBRE PROTECCIÓN DE DATOS CLIENTES

RESPONSABLE: AIDA ZAMORA, ENTRADA, 6 22193 Nueno ( HUESCA ), info [!at] aidazamora.com, 18049175V FINALIDAD: Gestionar el encargo y/o servicio o producto solicitado y enviarle información comercial de nuestros productos y servicios, inclusive por medios electrónicos. LEGITIMACIÓN: Ejecución del contrato e interés legítimo en informar a nuestros clientes de nuestros productos y servicios. CESIONES: Aquellas necesarias para la prestación del servicio y las legalmente previstas. CONSERVACIÓN: Mientras dure la relación con el cliente y, finalizada ésta, durante los plazos exigidos por ley para atender eventuales
responsabilidades. Datos comerciales: cuando el usuario solicite su baja. DERECHOS: Puede ejercer su derecho de acceso, rectificación, supresión, portabilidad, limitación y oposición dirigiéndose a los datos del responsable. En caso de divergencias, puede presentar una reclamación ante la Agencia de Protección de Datos (www.aepd.es).