CustomFrameDigital

Privacy Policy for Custom Frame Digital

1. Introduction
At Custom Frame Digital, we take your privacy seriously. This privacy policy explains how we collect, use, and share your personal information when you purchase from our Etsy shop. By purchasing from us, you consent to the practices outlined below.

2. Personal Information We Collect
To fulfill your order, you must provide certain personal information, such as your:
- Name
- Email address
- Payment information (processed securely via Etsy)

We only collect the information necessary to process your order and communicate with you regarding your purchase.

3. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- To fulfill your order.
- To settle disputes or provide customer support.
- To comply with legal obligations, such as tax reporting.
- For legitimate business interests, such as improving our services and products.

4. Information Sharing and Disclosure
We only share your personal information for very limited reasons and in limited circumstances, including:
- Etsy:We share information with Etsy as necessary to provide our services and comply with Etsy's seller policies.
- Service Providers:We may engage trusted third parties (like delivery companies) to perform functions necessary to deliver your product, though this is rare as we sell digital items.
- Compliance with Laws:** We may collect, use, retain, and share your information if we believe in good faith that it is necessary to respond to legal process or governmental requests.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill your order and provide our services. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for a maximum of 7 years as required for tax purposes.

6. Your Rights
As a resident of the EU and under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:
- Access: You have the right to access the personal information we hold about you.
- Change, Restrict, Delete: You can request changes to, restriction of, or deletion of your personal information.
- Objections: You may object to the processing of some of your data based on legitimate interests.

To exercise any of these rights, you can contact us via Etsy’s messaging system.

7. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services located outside the EU. In such cases, we will ensure that any such transfers comply with relevant data protection laws.

8. No Returns or Refunds for Digital Products
Please note that, due to the nature of our products being digital downloads, **all sales are final**. You cannot return or exchange the digital templates once they have been downloaded. If you encounter any issues with your purchase, please contact us, and we will do our best to assist you.

9. Changes to the Privacy Policy
We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. You are encouraged to review it periodically.

10. Contact Information
For any questions or concerns regarding this privacy policy, you may contact us via Etsy messenger.

Sweet Regards,
Cindy
Custom Frame Digital
Netherlands