KickAssFiles

Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item, we do not accept returns, exchanges or requests for
alterations after delivery.
We have a no return policy, unless item is damaged or incorrect. We have a 7 days return on incorrect or damaged items.
To start a return, you can contact us at digistitchfx@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at digistitchfx@gmail.com.
If however, an error was made on your order, as this can happen from time to time. The seller will pay for return postage label and arrange a replacement product as soon as the original products has been returned and accepted, we aim to do this as quickly as possible.
We ask that you communicate in a respectful manor any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We do have a photo proof package
listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @digistitchfx
How do I make sure you match my colour theme exactly?
The best way to make sure that your colours are matched as closely as possible is to send a)
photos or b) links to items or colours that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to Aus Post online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase.
Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required.
Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.
Do you offer rush production?
All orders will be processed in our standard 3-10 business days. If you need it SOONER you
can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2
business days.
What if my package is delayed/lost in transit or stolen?

Digi Stitch FX is not liable for packages that are delayed in transit, lost by the shipping.
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.