MOONABCN

Home decor www.moonabcn.com

Barcelona, Catalonia
39 Sales

Announcement    Hi! Very welcome to my shop!

Announcement

Hi! Very welcome to my shop!

Items

No items listed at this time
M O O N A  B C N

Contact shop owner

M O O N A B C N

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Shop policies

Last updated on February 4, 2016

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
CANCELLATIONS
Please notify us by e-mail within 24 hours of purchase if you want to cancel your order.

DAMAGED ITEMS and DEFECTS
If you receive an item broken or otherwise damaged in shipment, please email us. We do not offer refunds or replacement for bulbs due to the fragile nature of the product but we certainly do our best to prevent any loss by carefully packing them. Customer satisfaction are our priorities so we will evaluate the damage and determine the best and fastest way to get you your items.
Everything we make is inspected carefully before it leaves our workshop. Please know that all of our items are unique and handmade and therefore irregularities or flaws in concrete like bubbles or barely visible cracks, slight variations in color and size may occur adding to the charm and originality of each piece. If you feel your item is defective, contact us and we will be happy to resolve your concerns.

RETURNS + EXCHANGES
Because of the made to order, handmade nature of our work we do not usually accept returns for reasons other than defects. Please note, shipping charges are non-refundable. We do accept exchanges when emailed within 3 days of receiving the original package.
Shipping
SHIPPING OVERVIEW
Mostly of our Items are in stock but Some others or custom purchases are made to order. If we don’t have the ítem in stock, once you place an order we make your purchases as fast as we can which takes no longer than 2 – 3 weeks.
Please email us your purchase is urgent. We will do our best to accommodate expedited requests and can quote faster delivery options.

Commonly shipping time:
• Europe 2-3 business days
• US and Canada 7-12 business days
• Rest of the world 10-15 business days

MOONA BCN is not liable for lost or stolen packages and releases responsibility upon transfer of order to the truacking company. Moona will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal

Please feel free to email us with any questions or concerns that you may have. We will be happy to offer you a quote on any of our products for a more accurate shipping rate.

INTERNATIONAL SHIPPING
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information.

For items shipped internationally, you accept the risk of loss and title for that merchandise upon our delivery of your package to the carrier. Moona Bcn is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Moona will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal

PACKAGE TRACKING
Please email to us if you need a tracking number or you can’t locate your purchase.
We will do our best to help you!

SHIPPING ADDRESS
It’s very useful if you add a telephone number to your delivery address. The track company can contact with you if they can’t find you the first time they deliver your pack. Please be sure to verify your address. We can not be held responsible for items shipped to a listed address that is incorrect