How It all Started
Reviews
4.8
(84)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Etsy buyer on 28 Dec, 2017
5 out of 5 starsI love these legs! My table turned out just as I had envisioned. Rustic Ridge was incredibly helpful before my purchase with fast replies to my questions and even offered to help find more patina-ed legs for me. Shipping was fast. I definitely recommend these to friends when they come over and admire my new coffee table.
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Etsy buyer on 28 Mar, 2017
5 out of 5 starsIt came out on time and love how my coffee table came out
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Morgan on 15 Dec, 2016
5 out of 5 starsGreat communication with the seller. This table looks awesome and everyone that sees it is in love.
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Leigh on 06 Dec, 2016
1 out of 5 stars0 STARS. I do NOT recommend conducting business with this seller. I had to contact them 3 times as to why my item had not shipped on the due date (ordered late Oct,due to ship Nov. 30). First 2 excuses were that they were busy, and I was promised shipment dates that never occurred. My last inquiry (today) was met with a family emergency explanation, a small discount, and that they would get to my order 'soon.' After I replied my appreciation for the discount and well wishes for his family member, but that I was frustrated with not being notified of delays/the excuses of being 'busy', THE SELLER CANCELLED MY ORDER!! Just like that, no additional communication, nothing. That is some serious passive-aggressive unprofessionalism. How to NOT run a business/treat customers 101. All would have been fine if they'd just kept me posted.
Daniel responded on 10 Dec, 2016
While we are greatly distressed by the above review , I can assure that we treat all customers with the utmost respect and go above and beyond to assure they get the best products possible. We were in constant contact with the above buyer about the time of shipping.We did offer a substantial discount but afterwards received a message from the buyer that was reviewed by all members of the RRTC team. After that message it was a unanimous decision to 100% refund this transaction and cancel it. If a member of our team sent a customer a message like we received it would be ground for dismissal. We expect respect and courtesy from our employees to our customers and vice versa. That is why this order was cancelled by us and 100% refunded.
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Jessica on 24 Aug, 2016
5 out of 5 starsOMG...I almost died when I say this beautiful thing! Thank you so much! FYI..box was wet when I received and was pretty broken down...but my table was perfect!
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Shannon on 25 May, 2016
5 out of 5 starsGood communication with seller. Liked the coffee table so much I ordered custom made matching end tables. Happy with the purchase.
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Kylie on 28 Dec, 2015
4 out of 5 starsI think it turned out really great. I just wish there would have been a cut off order date to get it by Christmas. I ordered before Thanksgiving and assumed I would be able to get it in time, but didn't receive it until the 28th. Also, in my opinion, FedEx is not the company to ship with. They are typically much slower than UPS. (Was supposed to be shipped on the 22nd, but wasn't actually shipped until the 23rd and clearly wouldn't be able to get to me in IL by Christmas). Or give different shipping options to pay more next day or two day...
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Etsy buyer on 25 Dec, 2015
5 out of 5 starsGot this for Christmas for my dad and he loves it! He said it looks vintage and he likes that it's homemade. He has a lot of cardinals hats and says he'll hang a few on it. If you know someone who loves the cardinals, or any sports team- I'd definitely recommend this as a gift.
About RusticRidgeTableCo
Sales
491
On Etsy since 2013
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Two Custom Signs delivered to the Big D and Bubba Radio show in Nashville. Inside their new studio. Thats me on the Left -
Custom Pub table made for a Christmas gift -
First table ever built. 'the Majors" -
So Excited getting our first Tshirts -
Working a little bit outside
Shop members
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Daniel Etheridge
Owner
Daniel created this shop by accident when he discovered his love for creating tables and projects for his friends and family. Now he is the boss man.
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Donna
Director Of Sales
Donna came to Rustic Ridge after a long search for a sales manager. She is in charge of the day to day sales activity. She is also the owner of "40 Day Cakes" , and Grandmother of 4 and is also know as GanMaw
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Morgan
Co Owner
Shop policies
Last updated on
16 February, 2023
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.