Villaoscura

Desquiciados SC - Villaoscura

Madrid, Spain On Etsy since 2014

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Villaoscura

Desquiciados SC - Villaoscura

Madrid, Spain | 986 Sales

Announcement    Original gifts for original people. Dark crafts for lovers of cinema, literature and everything related to terror, gothic, dark and sinister. Villaoscura is an old and humid place, only inhabited for a long time by us, shadow-friendly creatures. Forgotten by mortals, it is a place of passage for fantastic beings, who do not hesitate to pose for us before continuing on their way. Let us share them with you and be welcome to our humble store.

www.desquiciados.com

Announcement

Last updated on May 2, 2020

Original gifts for original people. Dark crafts for lovers of cinema, literature and everything related to terror, gothic, dark and sinister. Villaoscura is an old and humid place, only inhabited for a long time by us, shadow-friendly creatures. Forgotten by mortals, it is a place of passage for fantastic beings, who do not hesitate to pose for us before continuing on their way. Let us share them with you and be welcome to our humble store.

www.desquiciados.com

Items

 
Desquiciados

Contact shop owner

Desquiciados

Reviews

Average item review
5 out of 5 stars
(303)
See reviews that mention:
quality 33 shipping 60 customer service 32

About Villaoscura

Sales 986
On Etsy since 2014

Shop members

  • Javi y Laura

    Owner, Designer, Maker

    Shadow tamers and keepers of creatures of the Underworld. Papier-mâché and extravagant decoration fans. We love everything that has to do with horror, the gloomy and the dark side of things.

Production partners

  • Plataforma de estampación

    United States

    Empresa de producción de prendas de la mejor calidad con años de experiencia

Shop policies

Last updated on October 25, 2020
Welcome to Villaoscura. Come in and take a look at our stuff, but watch your step...

If you have any questions do not hesitate to contact us.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Returns and exchange details
If there is any problem and you receive your product damaged or you don't receive it, please contact us so that we can solve it.
Shipping
IMPORTANT: Due to the complicated situation we have beacuse of COVI-19 virus, delivery times may experience significant delays. Sorry for the inconvenience.

Shipments are made from Madrid, Spain.

The delivery method is specified for each product. As a general summary:

Clocks and wall decoration, boxes and pencil holders to Spain and rest of the countries except USA and Canada are sent by registered mail with a tracking number. The estimated delivery time is: Spain 3-4 business days, Rest of Europe between 5 and 10 business days, rest of the world between 15 and 20 days.

Brooches, magnets, coasters and other small products are sent by regular mail WITHOUT a tracking number, although certified shipping can be chosen at an additional cost at the time of purchase. In our experience, this form of shipping is usually fast and fairly secure.

Dolls, masks and other OOAK products are sent through a courier company with a tracking number. The courier company may be different depending on the country of delivery.
Clocks and wall decoration, boxes and pencil holders to USA and Canada are sent by DHL courier company.
IMPORTANT:
BY REQUIREMENT OF THE COURIER COMPANIES IT'S NECESSARY THAT THE CUSTOMER TO PROVIDE US WITH A CONTACT PHONE NUMBER. IN THE EVENT THAT THE CUSTOMER DOESN'T PROVIDE US A VALID CONTACT NUMBER THE SHIPPING CAN'T BE MADE THROUGH DHL AND THEREFORE AFTER A REASONABLE TIME, THE TRANSACTION WOULD BE CANCELED OR SENT BY REGISTERED MAIL FOR THE SAME PRICE WITH THE DISADVANTAGES THAT THIS MAY INVOLVE

If you want the shipment to go to another address, please notify us at the time you make the purchase.
If it is a gift and you want us to add a note, do not hesitate to tell us.

IMPORTANT: We do not bear the customs expenses of the destination country.
Additional policies and FAQs
The illustrations we use in all our products are designed and drawn by us. All of them are registered.

www.desquiciadossc.com
Privacy
PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional information (as a change of the name and the receiver address, or add the telephone number needed to send items by courier)

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy:
I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service provider:
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfer:
I will not sell or merge my business.
- Compliance with laws:
I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 5 years (as required by Spain tax law).
- Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.
- Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Laura Mazorra Ballesteros, I am the data controller of your personal information. If you have any questions or concerns, you may email me at staff [!at] desquiciadossc.com
Alternately, you may write to me at:
Laura Mazorra Ballesteros.
C/ Carril del Conde, 74. 2ºB
28043, Madrid
Spain