Payment by PayPal: Shipping will be made between 1-3 working days after receiving the payment. Shipping costs separately. No refunds. No complaints will be accepted if you have manipulated or changed anything on the order. If you receive the broken order let me know as soon as possible to try to put a solution.

Payment with card: the shipment will be made once the amount of the purchase entered appears in my bank account, this takes 2-5 days normally. I will contact you to let you know.

Shipments are always done by regular mail within the European Union, and in other countries by certified mail. If you want certified mail ask me to tell you the cost. By mail I do not I deal with possible post losses. If you want insurance is talk of increased shipping costs. If you choose registered mail tracking number will arrive as soon as it has notified. Any other costs (customs) paid by the buyer.

The dolls always be sent by registered mail or by courier, depending on the place of delivery, be made known before shipment, always tracking number. the buyer is prompted for a phone number for the courier company can contact to proceed with the delivery. In cases where the courier company requested a number of staff identidicacion, the buyer is also requested.

This privacy policy describes how and when I collect, use and share the information when you buy me an item, you contact me or use my services through Etsy.com or its websites and related services.
This privacy policy does not apply to third-party practices that I do not own or control, including Etsy and any of the third-party services that you access through Etsy. You can check Etsy's privacy policy for more information about its privacy practices.
The information that I collect
So that I can send you the order, you must provide me with certain information that you have already authorized Etsy to provide me. This information includes your name, email address, postal address, payment details and the details of the product you have requested. You can also provide me with other personal information (for a custom jewelry order, for example), if you contact me directly.
Why do I need your information and how do I use it?
I rely on certain legal bases to collect, use and share your information, which includes:
As necessary to provide my services, such as when I use your information to send your order, to resolve a dispute or to provide assistance to the client.
when you have provided your consent, which you can revoke at any time, how to register on my mailing list;
if necessary to comply with a legal obligation or court order or in relation to a legal action, such as withholding information about your purchases if required by a tax law; Y
as necessary for the purposes of my legitimate interests, if your rights or interests do not invalidate them, such as 1) provide and improve my services. I use your information to provide the services you have requested in my legitimate interest to improve my services; and 2) Compliance with the policy and terms of use of Etsy sellers I use your information as necessary to fulfill my obligations with respect to the policy and terms of use of Etsy sellers.

Sharing of information and information shown
The information about my clients is important for my business. I only share your personal information for very specific reasons and circumstances, such as:
Etsy I share information with Etsy as necessary to provide my services and comply with the obligations set forth in the policy and terms of use of Etsy sellers.
Service providers. We work with certain trusted third parties to perform functions and provide services for my store, such as transport companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Changes in the business If I sell or merge my business, I may disclose your information as part of that transaction only to the extent permitted by law.
Compliance with the law. I may collect, use, retain and share your information if in good faith I believe it is reasonably necessary to: (a) respond to a legal proceeding or government requests; (b) enforce my contracts, conditions and policies; (c) prevent, investigate and address fraud and other types of illegal activity, security or technical problems; or (d) protect the rights, property and safety of my clients and others;

Data retention
I keep your personal information only for the time strictly necessary to provide you with my services and as described in the privacy policy. However, I may also need to keep this information to comply with my legal and regulatory obligations, to resolve conflicts and to enforce my contracts. In general, I keep your data during the following period: 4 years.
Your rights
If you reside in certain territories, including the EU, you have a series of rights in relation to your personal information. While some of these rights are of general application, others apply only in specific cases. Next, I describe those rights:
Access. You have the right to access and receive a copy of the personal information I have about you. To do this, contact me as indicated below.
Change, restrict, delete You may also have rights to change and delete your personal information, as well as to restrict my use of it. Except in the case of exceptional circumstances (such as my obligation to store data for legal reasons), I will usually delete your personal information if you request it.
Objections You can oppose me to process part of your information according to my legitimate interests and send you marketing messages after providing your express consent to receive them. In these cases, I will remove your personal information to unless you have compelling and legitimate reasons to continue using that information or if it is necessary for legal reasons.
Complaints If you reside in the EU and want to raise concerns about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the corresponding local data protection authority.

Contact
For the purposes of the EU data protection law, I, Marta Butragueño Bachiller, am the data controller of your personal information. If you have questions, you can contact me at janisascouture [!at] gmail.com. Also by mail to:
Marta Butragueño Bachiller, Paseo Ramon Gonzalez Peña, 2 portal 3, 2ºB, 28905 Getafe- Madrid (Spain)