STANDARD SHIPPING* - registered priority mail (limited tracking) / €4.50-9.00
Europe 3-6 business days
United States 4-10 business days
Rest of the world 5-21 business days (with exceptions for Australia & Canada**)
Croatia 1-2 business days

* Possible customs delays, shipping times are only estimates, NOT GUARANTEED.
** Customers from Australia & Canada are advised to select DHL express, as standard shipping often takes more than a month.

SHIPPING UPGRADES (available at checkout):

DHL EXPRESS Worldwide* / €31.00
Europe 1 business day
United States 1-3 business days
Rest of the world 2-4 business days

* For DHL, please leave your phone number in the "note to seller" box during checkout.

Please, note you are responsible for leaving a correct and complete address during checkout. Any additional address updates are impossible with standard shipping. In the case of DHL Express, all address updates (including adding a phone no. after shipping) are charged €15.

Import duties, taxes, and import-related charges are not included in the item price or shipping charges. Any import duties, taxes, and import-related charges that a package incurs are the responsibility of the buyer. Orders shipped to EU countries are free from any import duties or taxes.

FEEDBACK
Your satisfaction is important to me. If you are not happy with your order for any reason please let me know first and we will work it out, I am always willing to work towards a solution.


MEASUREMENTS
Exact measurements are listed so please check before purchasing. Photos are enlarged to show detail, and can therefore be deceiving regarding sizing.


PACKAGING
All items come wrapped in gift boxes. Please note that all ordered items will be wrapped in one gift box unless stated otherwise.

MIRTA reserves the right to cancel an order before shipment (full refund).


CARING INSTRUCTIONS

9k & 18k Gold

All gold items are hand crafted using solid 9k or 18k gold. Pure gold is naturally tarnish resistant, but 9 and 18k gold are alloys in which pure gold is mixed with other metals (silver, copper). These other metals are here to improve the durability and mechanical properties, but they do tarnish. This is why even 18k gold can develop a patina (a slightly darker gold tone) if it is not cleaned before storing for a longer period of time, or if it is left in a moist environment. Please make sure to clean your jewelry items (according to instructions below) before storing them in a dry environment. Please note, our boxes are eco friendly and are free of chemicals that promote oxidation so it is always safe to store your jewelry in them.


925 Sterling Silver

Sterling silver can be cleaned with Silver Cleaner Solution and cloth, please follow manufacturer's instructions. Please remove jewelry prior to showering, before bathing in the sea or a swimming pool, and before going to bed. Please prevent jewelry from coming into contact with cleaning or beauty products.

Silver can naturally oxidize. To prevent oxidation, please make sure to clean your jewelry items (according to instructions below) before storing them in a dry environment. Please note, our boxes are eco friendly and are free of chemicals that promote oxidation so it is always safe to store your jewelry in them.


Oxidized Sterling Silver

Oxidized silver fades with wear. The more you wear your pieces, the sooner they will fade revealing the sterling silver beneath for a beautiful unique patinated finish. Oxidation lasts longer on pieces that are not too exposed to rubbing - earrings and necklaces. It is not possible to estimate the duration of the oxidized finish as it mostly depends on how the pieces are being handled, and due to the fact that they are oxidized by hand. Please note that possible scratches are more evident on oxidized jewelry, as they reveal the shiny silver hidden underneath the oxidized layer.

Oxidation can be renewed using liver of sulfur solution at a local jeweler or at home. If doing it at home, please follow the manufacturer's instructions. There is also an easier and safer method of oxidation with cooked eggs, but it can only result in a lighter tone of oxidation. For detailed instructions, please contact us.

You are also always welcome to send us your jewelry for re-oxidation, free of charge. We kindly request that you cover all shipping costs in this case.

Please remove oxidized jewelry prior to washing, showering, bathing in the sea or a swimming pool, and going to bed if you prefer to keep the oxidation for a longer period of time. Please prevent jewelry from coming into contact with cleaning or beauty products.


* We offer a lacquer (acrylic) coating to prolong oxidation on oxidized pieces, applied only by request (leaves a shiny surface). Keep in mind that this coating can still be scratched, leaving visible silver marks, as the oxidized layer adheres to the coating. Oxidized jewelry without coating fades more naturally, but faster as well.