ExquisiteThreads

Hi there,

I prefer payment via Paypal but do remember that you don't necessarily need a paypal account to send payment via Paypal, a credit card or debit card will suffice.

Happy shopping!

I post all my packages using La Poste.

For items less than 3cm in depth, I ship via 'International Recommendé' which is registered mail.

For items larger than 3cm, they will shipped via Colissimo.

I have chosen to include tracking and insurance in the cost as sometimes orders go astray and this means less stress for you and I.

Packages will be posted within 3-5 days of receipt of payment (unless otherwise stated).

Please note: All packages sent outside of the European Union may be subject to custom duty and this is the responsibility of the buyer to cover these costs should they arise.

Delays:
We SHIP WORLDWIDE (shipping within Europe usually takes 3-5 days, outside Europe takes a little longer). We also offer discounts for combined shipping - please just drop me a line and I can combine shipping on your listing.

Shipping costs are usually estimated at time of listing (particularly for combined shipping) but please rest assured that any significant overcharge (after allowing a small amount for packaging costs) will be refunded.

Payment Plans:
Please know that I am very happy to arrange a payment plan if it would suit you better to to pay for your item in two or three instalments. Please don't hesistate to contact me via etsy conversations to discuss a payment plan

Vintage & Antique items:
Please note that most of the items on sale in my etsy shops are vintage or antique. They have been used and loved in a former lifetime and, in most instances, will bear the hallmarks of previous usage. I believe that these integral and inevitable signs of wear and tear are what give vintage items their distinctive character and charm. However, if you prefer items that are new and pristine in appearance, my wares may not be for you!
Minor blemishes which are commensurate with age and prior usage - and which are not immediately noticeable - will not necessarily be referred to within the item description. However, more significant defects (such as noticeable stains or repairs) will always be mentioned so please read the description carefully before you purchase. I am always happy to supply further information should you require it.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Ruth Ribeaucourt, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ruthribeaucourt [!at] gmail.com.