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Reviews
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Angela on Apr 22, 2024
5 out of 5 starsLovely Whisky glass , my partner thought it was great, I had to buy another one as he broke the first. Would highly recommend just remember they don't bounce ...
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Charles on Apr 12, 2024
5 out of 5 starsAnother one added to the collection and the skyrim symbol is lovely.
About WhiteElephantGiftz
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Additional policies and FAQs
Designs may vary in size or position to glasses displayed, as designs are computer made. Marks on the glass will be avoided to the best of our ability when personalising. Any blemishes on the glass are usually made during manufacturing, including bubbles. We check each glass over and if we feel it will detract from the design or may be a hazard, we will use a different glass. Some glasses may have imperfections but this does not affect the strength of the glass. All of our glasses can be hand washed or put in a dishwasher, the design cannot wash off as the etching process etched the glass layer. Please wash before use as small shards may still be on the glass from the etching process.
Privacy
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6.Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Suzy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at suzy@white-elephant,co.uk.
More information
Frequently asked questions
Cancellations & Returns
Refunds & Cancellations are not available if you have simply changed your mind about the item as every item is made to order and cannot be resold. If the item has turned up damaged, due to shipping, please contact us with photos.
What is the Gift Message?
The gift message is a message that goes on the packing slip inside the box, it is not the message to go on the glass. To send us a name you can start a conversation, create a custom order or add a note when placing your order.
How many characters can I request on an order?
We cannot etch more than 15 characters on a whiskey glass, due to the size of the glass. If you need more than 15 characters, please message us first. Some designs have more space and will allow more characters, please check the personalisation box on the listing.
Custom and personalised orders
We can discuss bigger orders for workplaces, weddings, parties or any other occasion. With our new laser etching, we can provide a larger quantity of glasses. It may take slightly longer than times stated in listings, but we try our best to get all glasses out quickly. We copy text exactly as you have provided, please check that it is correct before ordering.
Please contact us for quotes, designs and orders.
Christmas Delivery
Please place your order as early as possible to ensure delivery before Christmas, we will stop accepting orders when we reach our daily production limit to ensure orders are sent in time for Christmas, usually this is around 15th December.
Gift wrapping and packaging
We have silk gift boxes available for Whiskey Glasses, Highballs, Pint Glasses, Tankards and double Whiskey boxes.
What can I personalise on my Order?
Most of our glasses will have 'Name' written on it, unless stated otherwise which will be changed to your chosen text. If you would like other text, please contact us to work out a custom order before ordering. We copy personalised information directly from the order you place, please ensure that any personalisation is spelt correctly, has capitals where you need it and spaces.
How do I send you information for my customisation?
Please use the personalisation box under the glass type drop down option. If you cannot find it, please add it as a note to seller when placing the order. Please make sure the glass you would like states it can be customised, as not all our designs can be due to detailed designs or space limit on the glass.