Etsy Abuse Help
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I had a package go astry and an abuse case was opened up for non-delivery. I received my first email about the case on the 17th day of January.
That same day, I contacted the customer, issued her a full refund, and sent out a free package of replacement items to her.
She and I completed a Kiss & Makeup (negative feedback removal) the same day, as she was pleased with the outcome and everything was dandy.
I then emailed support on the 18th, to let them know everything was fine.
Today I received a "2ND Warning" email about the same case, and now I am really worried. I would have thought abuse would have read my email to them by now, letting them know everything was fixed. I sent another email today, recapping the whole outcome. I am worried because in the email, they say they can close my account over this--but I've already fixed the problem.
What else an I do? What if abuse isn't getting my emails?
Posted at 4:20 pm Feb 4, 2008 EST
Here is what you can do:
You can email us again. We are so sorry if you weren't taken out of the system properly...this can also happen if more than one report was filed about the same transaction.
The near future:
We are building a new system that will prevent such mis-haps. It should be launched really soon. For now, we need our seller to work with us as much as possible.
Not to worry:
Our emails always say that if this is a mistake, please contact us to have it corrected. There is nothing on Etsy that cannot be corrected ASAP.
*Please note that an account suspension only happens when we have not heard from the person in an 80 day period. There are many out-going emails to prevent suspension from happening. Sometimes if a person doesn't check emails, suspension can happen, but we can fix that right away!
Again, so sorry for the inconvenience!
Posted at 4:33 pm Feb 4, 2008 EST
Maybe ask your buyer to also email etsy abuse? I would email etsy support too. Etsy people have always gotten back to me quickly. Good luck!
I have sent emails to Etsy regarding different problems over the past few months, and have never received a reply. I wonder what I am doing wrong??
Posted at 4:36 pm Feb 4, 2008 EST