How do you like sending and receiving orders?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately...

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.

This topic has been closed.

Original Post

ArtMind says

This morning I got one of my purchases chucked in an envelope without a business card or a thank you note.
I was dissapointed and felt like a number.
Definately not what I generally feel when purchasing handmade.
Personally I take great care in packing and sending my items - I suppose I just like to be treated the same way...
What about you?

Posted at 2:56pm Jan 14, 2009 EST

Responses

LaurieRyan says

that is why I made myself some thank you notes to include in my order I tend to forget that and when i hand write something it looks tacky to me so I made some.

Posted at 2:57pm Jan 14, 2009 EST

I wouldn't take it too personally. I get plenty of items like that (usually supplies, not "personal" purchases) - as long as I'm happy with the item and it's carefully packaged, I'm pleased. For my own shop, I definitely write thank you's and enclose a small gift - but that's just me :)

Posted at 2:58pm Jan 14, 2009 EST

I like the personal touch as well. That's why I like shopping on Etsy. Everyone I have purchased from has either sent me a small "extra" or a thank you note.

Posted at 2:58pm Jan 14, 2009 EST

I don't send business cards (don't have any) but I do include the invoice, usually with a short hand-written message on it.

Personally I don't care about the business cards or thank you notes in packages I receive - most are thrown out anyway.

Posted at 2:59pm Jan 14, 2009 EST

nemeton says

I pack my items as carefully as I can to avoid damage, and try to make the parcels look professional even though I re-use most of my packaging materials. I always include a copy of the Etsy invoice and/or Paypal packing slip, with a personalised message to the buyer, and a business card or compliments slip, and if it's a big order a 'little extra' to say thank you.
All this takes time though, and adds to my shipping costs, so maybe your seller was super-busy and/or trying to shave off a little bit of those costs?

Posted at 2:59pm Jan 14, 2009 EST

I like to see some special touches if I order handmade, if its just supplies...I dont really care as long as it is well protected. I like to make my packages unique and something special to represent the style and care in my work.

Posted at 2:59pm Jan 14, 2009 EST

I like to make sure I acknowledge the sale via a convo or email too. I don't like it either when they don't tell you they have received the order. No business card, that is just strange!

Posted at 3:00pm Jan 14, 2009 EST

So far I haven't had a problem like that, anywhere actually. But I take my time packing my orders. I always send a business card with orders. well except right now because I have something like 1 left. >.< Really wish I could have reordered since I'm going out Saturday and am going to wear jewelry I made. Oh well, I suppose I can print on plain paper and glue to a sheet of avery business cards (I can't print directly on them, my printer feeds them wrong), just so I have a few for going out.

but yes, everything packed with care here.

Posted at 3:00pm Jan 14, 2009 EST

savor says

I go for swift, efficient packaging and shipping, with care applied so that the items are not damaged in transit. My customers seem to appreciate that, based on feedback. I don't go for lots of frills -- it adds time and cost and my customers want their soap quickly! :)

Posted at 3:01pm Jan 14, 2009 EST