Admin- PLEASE clarify- Have the rules changed on Cancel sale on returns?

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Original Post

JPATPURSES says

If a customer returns an item, I refund, then cancel the sale, has that changed or will it change?

Cancel the sale for returned items has alway been allowed in the past so has that changed and why?

Thank you
JPAT

Posted at 10:51am Nov 5, 2009 EST

Responses

I too really want to know about this as well.

I have sent a couple convos and email to admin about this a little earlier, I will post what I find out and suggest they see this thread if I hear from anyone as well.

Posted at 10:53am Nov 5, 2009 EST

Just to be clear, you are asking if the fees and commission are returned, right?

Posted at 10:53am Nov 5, 2009 EST

JPATPURSES says

yes goats, I have done maybe 5-6 with no problems at all.

Posted at 10:53am Nov 5, 2009 EST

Poocheze says

My understanding is that per the new TOU's, you can't cancel a sale if a customer returns the item.

It makes sense, really, at least to me. Etsy has done their part, so why should they refund our money if the customer changes their mind? I've often wondered why they did that in the first place

Deon

Posted at 10:54am Nov 5, 2009 EST

ClutchThat says

I'm asking along with JPatPurses. I was not aware of this change if it does exist. It will make a huge impact on sales sitewide when buyers are confronted with 1 no return policy after another.

Posted at 10:55am Nov 5, 2009 EST

I can honestly understand both sides here, not that I think it's particularly fair....

my biggest concern is that this WAS allowed before and now it is not and there has been no clear announcement in a pretty drastic change.

Posted at 10:56am Nov 5, 2009 EST

The D&D's now outline the circumstances under which your fees will be returned when you cancel a sale.

Admin is quoted as saying that if the reason for canceling the sale isn't listed ... there will be no refund of fees to you.

Posted at 10:57am Nov 5, 2009 EST

JPATPURSES says

imo- if an item is returned, funds refunded then there never was a sale, therefore no fees should be charged

Posted at 10:57am Nov 5, 2009 EST

stilettoheights
stilettoheights says:
I can honestly understand both sides here, not that I think it's particularly fair....

my biggest concern is that this WAS allowed before and now it is not and there has been no clear announcement in a pretty drastic change.
Posted at 10:56 am, November 5 2009 EST - Report this post
............

Thats pretty much par for the course, I'm afraid.

Posted at 10:57am Nov 5, 2009 EST