Admin- PLEASE clarify- Have the rules changed on Cancel sale on returns?

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ha! I'm loving the owls. Big headed doodle girls only natural predator.

Posted at 11:09am Nov 5, 2009 EST

I want an owl.

Or a pony.

Posted at 11:10am Nov 5, 2009 EST

The DOs & DON'Ts of Etsy define transactions as such: "A transaction is created when a buyer completes Etsy's checkout process. [...] An Etsy transaction is completed when the buyer pays and the seller ships the item."

Canceling a transaction is linked to refunding a seller their listing and transaction fees. In the case that the buyer wishes to return the item and the seller agrees to a refund, that is still a valid, completed transaction for which Etsy requires fees to be paid by the seller. Etsy has provided a completed transaction service to the seller. If the seller chooses to accept a return and possibly refund the buyer, that does not negate that Etsy has provided an agreed-upon service for which we should be paid.

This was not clearly outlined in our policies in the past, and some sellers took advantage of the opportunity to cancel valid, completed transactions for the purpose of avoiding Etsy's fees or feedback from buyers. We determined it was important to clearly outline the only circumstances in which a transaction is eligible for cancellation in the revised DOs & DON'Ts, which were published on Oct 27.

You can find the reasons a transaction may be eligible for cancellation in the DOs & DON'Ts of Etsy, under Transactions > Transaction cancellation: www.etsy.com/dosdonts.php#transactions_cancellation

Posted at 11:10am Nov 5, 2009 EST

SanDesign says

JPATPURSES
JPATPURSES says:
Sellers are just having to pay and pay !
--------------------------

And that is exactly what it comes down to, JP. $$$

Posted at 11:11am Nov 5, 2009 EST

In other words, once again, the whole class loses recess.

AH, well. Off to soap.

Posted at 11:11am Nov 5, 2009 EST

JPATPURSES says

yes, off to sew, sol for an answer and the $$$

Posted at 11:11am Nov 5, 2009 EST

the return policy never made sense to me the old way, so ... the change makes sense.

but rolling it out before emailing everyone = bad form. and i would wonder if they could really (legally) enforce a change they haven't let their customers know about? maybe posting them in the TOU's counts, but it certainly doesn't feel right.

Posted at 11:12am Nov 5, 2009 EST

SanDesign says

PetitPoulailler
PetitPoulailler says:
lol San, with those red red lips, it looks like ...em ... an Owl of the Evening
---------------------------

That's Madam Owl to you, plz. ;)

Posted at 11:12am Nov 5, 2009 EST

SecretLentil
SecretLentil says:
the return policy never made sense to me the old way, so ... the change makes sense.

but rolling it out before emailing everyone = bad form. and i would wonder if they could really (legally) enforce a change they haven't let their customers know about? maybe posting them in the TOU's counts, but it certainly doesn't feel right.
..........

It's 'The Feel of The Hand', dear heart.

Posted at 11:12am Nov 5, 2009 EST

SanDesign says

goatmountainarts
goatmountainarts says:
SecretLentil
SecretLentil says:
the return policy never made sense to me the old way, so ... the change makes sense.

but rolling it out before emailing everyone = bad form. and i would wonder if they could really (legally) enforce a change they haven't let their customers know about? maybe posting them in the TOU's counts, but it certainly doesn't feel right.
..........
---------------------------

Ummm, I don't think anyone reads the TOUs daily...lol ;)

Posted at 11:14am Nov 5, 2009 EST