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HOW DO I REFUND SHIPPING $$ TO A CUSTOMER??

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Original Post

Hi there,

I am trying to figure out how to refund a customer her shipping fee as I was a few days late getting her order out. I have never done this before and am wonering if anyone has any tips.

THANKS!!!!

Posted at 7:14 pm Feb 21, 2010 EST

Responses

You can just log into pay pal and "send" money to her pay pal address, it should be in your transactions in your pp account.

Posted at 7:15 pm Feb 21, 2010 EST

If she paid by PayPal you do it through your PayPal account.

Posted at 7:15 pm Feb 21, 2010 EST

I'm guessing they paid through PayPal?

If you go into paypal, you can click on that transaction from when they paid you, and near the bottom you can click on refund.

Then just put in your amt to refund, and I usually just put a little note saying that it's for shipping so the customer knows.

Hope this helps.

Posted at 7:16 pm Feb 21, 2010 EST

Claybykim says

If it was pay pal go to the details of that sale and down on the bottom it says refund of partial refund. It guides you through from there.

Posted at 7:16 pm Feb 21, 2010 EST

Thank you every one!! This was a great help!

Posted at 7:16 pm Feb 21, 2010 EST

If you refund the money through the transaction page, PayPal kicks in their part of the refund, too.

Posted at 7:17 pm Feb 21, 2010 EST

geelizzie says

Always issue a refund through the transaction in paypal, don't just 'send money', your fees won't be refunded. When you go to issue a refund, you can type in any dollar amount.

Posted at 7:18 pm Feb 21, 2010 EST

thanks for posting this question! i recently sent a customer a cheque for the amount he paid in shipping, but pay pal makes this so much easier!

Posted at 7:20 pm Feb 21, 2010 EST

GoTo says

geelizzie says:
Always issue a refund through the transaction in paypal, don't just 'send money', your fees won't be refunded. When you go to issue a refund, you can type in any dollar amount.


~~~Agreed--also, if your buyer has a business or premier Paypal account and you use "send money", the buyer will pay fees on the refunded money, so PP will get the fees twice...

Always use the refund link at the bottom of a transaction to refund money.

Posted at 10:59 pm Feb 21, 2010 EST

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