HOW DO I REFUND SHIPPING $$ TO A CUSTOMER??
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I'm guessing they paid through PayPal?
If you go into paypal, you can click on that transaction from when they paid you, and near the bottom you can click on refund.
Then just put in your amt to refund, and I usually just put a little note saying that it's for shipping so the customer knows.
Hope this helps.
Posted at 7:16 pm Feb 21, 2010 EST
Always issue a refund through the transaction in paypal, don't just 'send money', your fees won't be refunded. When you go to issue a refund, you can type in any dollar amount.
~~~Agreed--also, if your buyer has a business or premier Paypal account and you use "send money", the buyer will pay fees on the refunded money, so PP will get the fees twice...
Always use the refund link at the bottom of a transaction to refund money.
Posted at 10:59 pm Feb 21, 2010 EST