Find out how your BUYERS found your Etsy shop

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Original Post

Jewelry maker Sassy Belle Wares solved a problem that we all have. Where Do our BUYERS come from? Yeah we can track visits on Google Analytics, but knowing where out actual buyers came from is a mystery.

So here is the simple solution using Pay Pal:

SassyBelleWares says:

When I was going through the checkout process, I noticed something in the PayPal part that I had never seen before. There was a one question survey asking how I found Flapper Doodle. I always wonder how buyers have found my shop, SassyBelleWares, so I was almost as excited about this question as I was about my new notecards! Yeah, I know about Google Analytics but that makes my head spin so I was thrilled to find there was a simpler way to get an answer to, “How did you find my shop?”! Of course, getting an answer is dependent on the customer answering the question, but I figured it can’t hurt to try.

So off to PayPal I went to figure out how I could get this question into my checkout process. I found the answer almost immediately and was shocked at how easy it was to implement the one question survey! I realized I couldn’t be the only one who did not know this was an option. After all, this was the first time I had seen it at checkout and I have done lots of shopping on Etsy! Thank you Eloise and Ramona for making me want to buy your notecards thus stumbling upon this helpful feature! In return I will share my discovery with everyone!

The quick and easy steps to add the one question survey:

1) Login to your PayPal account

2) Under “my account” click “profile”

3) Under “selling preferences” click “custom payment pages”, then click “options” and go to “merchant service options”

4) Check “add a customer service survey” and fill in the blanks*

5) Make sure you click “SAVE” before you exit

* I used “How did you find SassyBelleWares” for my question. I thought using my shop name rather than just “us” or “me” might help them remember my shop better for next time. You can ask any question you would like and add any answers for the customers to choose from. For the five answer choices, I used:
-google search
-yahoo search

Hope this information is helpful to you!

Here is the link to the guest article on Handmade Spark for all the easy to follow screen shots:

Posted at 9:42am May 31, 2010 EDT


This is absolutely fabulous information! I am going to add it right now! Thanks for sharing this!

Posted at 9:46am May 31, 2010 EDT

marking... i need to do this :)

Posted at 9:48am May 31, 2010 EDT

NottyPooch says

Whoa! I've been cracking my head on how to get this answer! Thanks so much for sharing!

Posted at 9:49am May 31, 2010 EDT

Me, too!

Posted at 9:50am May 31, 2010 EDT

Wonderful post! Thank you so much for sharing it with us.

Posted at 9:52am May 31, 2010 EDT

Just did it!!! Thank you!

Posted at 9:53am May 31, 2010 EDT

boo, I don't have that option....
these are my options:

Selling preferences
-Customer service message
-Invoice templates
-Instant Payment Notification preferences
-My Saved Buttons

Posted at 9:55am May 31, 2010 EDT

I just added this, thank you so much, I love great info in the forums!

Posted at 9:55am May 31, 2010 EDT

MetalRocks says

Awesome info! Always a wealth of knowledge - thanks so much!!

Posted at 9:56am May 31, 2010 EDT