I have been scammed by a major bead supplier, now what?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately...

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.

This topic has been closed.

Original Post

I recently placed an order with FireMountain totaling around $1200 - I ordered several strands of bead chips because they are my favorite. Recently, when working with their "light lavender amethyst" beads (MARKED AS NATURAL STONES) - I noticed my hands were turning purple. I quickly took a new strand of the same beads, and washed them off. They became clear!! Indicating to me that they are either glass/dyed quartz. I wrote them a letter explaining my concern and they basically said that the stones were natural, blah blah blah. But natural amethyst doesn't become clear.. in fact, I just tested out some of my own natural amethyst, and bleach won't even change it to clear! I've begun testing all of the strands I have and a few of them that say natural, are actually rinsing off a bit of dye when washed. I always try to get natural stones, or at least dye free. (I tend to like the heated/irradiated stones sometimes, but no dye here!)

They said they would take back any products that I wasn't happy with, (blah blah) but this doesn't change the fact that I have sold these as genuine, and they are LYING to (probably) millions of customers! And whether people would like to admit to it or not, this is a form of a scam. I had a gut feeling these stones were just too purple and too pretty.. *sigh*

There really isn't a whole lot I can do.. just warn fellow jewelry makers of this. I will mention that I have been delighted with my firemountain orders in the past and they hardly ever let me down. But this stings a little. Maybe because I love rocks.. and I love natural rocks? I don't know, but you've been warned.

Any advice is more than welcome and will be appreciated.

Posted at 4:47pm Sep 6, 2010 EDT

Responses

I would file a complaint with the FTC and the BBB

Posted at 4:49pm Sep 6, 2010 EDT

Just ordered a FMJ catalog...thanks for the heads up.

Posted at 4:50pm Sep 6, 2010 EDT

What is the FTC? (Sorry if that's a dumb question)

Posted at 4:50pm Sep 6, 2010 EDT

federal trade commission
ftc.gov

Posted at 4:50pm Sep 6, 2010 EDT

Let them know you plan to file a complaint unless they fully replace your order with real stones. Its ridiculous they're trying to pawn it off on you basically!

Posted at 4:51pm Sep 6, 2010 EDT

federal trade commission I think

Posted at 4:52pm Sep 6, 2010 EDT

they are very strict when it comes to jewelry and issues of false claims and misrepresentation, from what ive heard

Posted at 4:53pm Sep 6, 2010 EDT

yuck! That's a pretty nasty business practice.

I don't shop with them...(and I don't use gems) but that's very disconcerting...

I wouldn't shop with them.

Posted at 4:53pm Sep 6, 2010 EDT