'Important Instructions for All Buyers'

Please be mindful that all our jewellery is custom made unless informed otherwise, so it should be treated with care. Few tips are as follows:

1- Keep away from water, Do not immerse jewellery in water.
2- Jewellery should be stored away separately in an air-tight jewellery pouch.
3- Avoid direct contact with perfumes, body lotions or chemicals.
4- Clean the pieces after use and occasionally & wipe with soft dry cloth.
5- Remove jewellery before going to bed OR participating in physical activity.
6- Remove jewellery when bathing, showering OR swiming.

At Janeen London, all our jewellery comes with beautiful packaging and gift wrap.

Please include instruction whilst placing an order for any special note for gifts.

At Janeen London, all jewellery products are reviewed and undergo quality control before shipping.

However, If any item that is damaged within 28 days of delivery received due to manufacturing fault, it can be repaired and we will pay postage cost. After 28 days, a customer will be responsible for the postage cost.

If an item is not repairable, we will replace with new one. All damages/ broken items are acceptable for repair within 45 days of delivery received.

Any jewellery that is damaged OR broken due to wear and tear is not acceptable for repair. Please follow care instructions to protect your jewellery.

1- INTERNATIONAL STANDARD DELIVERY OPTION cost is £4.00 but do not have Tracking number so it is very impossible to track the delivery. In case of package lost, Janeen London is NOT responsible of any cost or amount refund.

2- INTERNATIONAL TRACKED DELIVERY OPTION cost is £9.90 although it has tracking number and also cover the cost of lost item. The customers have to pay only £8.00 and Janeen London will pay remaining 1.90 to complete the shipment cost as a goodwill gesture, therefore, we recommend to our International customers to choose this option for secure and peaceful delivery.

3- Delivery expected dates are mentioned in Shop Policies under Delivery expected times, however, it can get delayed due to unforeseen circumstances.

The delivery charges are non refundable in the event of delivery cancelled / returned due to customer not present or wrong address provided.