Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship, we are unable to send photos or create mock-ups before production and shipment. We sometimes share sneak peeks of customer items on our Instagram @ravida_gifts

There are no refunds since every item is made to order.

Ravida Gifts is not liable for packages that are delayed in transit, lost by the shippingn carrier, or stolen - all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item - please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

For clothing items, please wash items inside out in cold water. Do not bleach. Do not dry clean and do not iron directly on the design.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image, please contact us for further assistance.

For digital download products yes, you will need to signup for a Canva account to be able to access and edit your template purchased. You can sign up for Free or Pro.