In some cases custom and personalized orders may take longer to prepare and ship. However, you will be notified if expected ship date exceeds 1 week.

Always take precaution when lighting and burning candles. Keep away from flammable objects. Do not leave unattended. Keep areas around the wick clean. Keep wick trimmed down as needed. When ordering candles please be aware of slight color change in soy candles or frosting. It is common with natural soy. This will not affect the candle burn in any way. Also note that if you receive a candle that is slightly melted or reshaped it is probably due to sitting in shipping warehouse or truck. Know that I can not prevent or be held accountable for defects caused by uncontrollable weather or conditions. However, if you receive a crushed glass candle I will consider replacing the item.

Please do not ask me to replace a package that is lost or stuck in USPS transit. Once I ship your order it is no longer in my control if the USPS or any other delivery service misplace or fail to deliver your package. The tracking order is provided so that you can track your order. Please reach out to the postal service or their website to report any issues.