Parcels will be shipped via UkrPoshta, also has delivery via UPS Express. All orders are packed securely and include tracking. Tracking information will be sent to you on the day it's shipped. You'll be able to track your order in the website of your national post office. Please ensure that you have the correct shipping address in your order. The timings are given as an estimation.
Any delay at the destination countries are beyond my control. Buyers are responsible for any duties or custom charges that may be incurred.

If there are any problems or issues with your purchase, please contact us through convo, we want to work through all issues to ensure a positive experience. If you satisfied with the purchase I would be very grateful for your feedback. It will also help other buyers to make their choice on the purchase.
It is really important for me.

Returns are accepted. If you are not satisfied with your order, you can return it. Returns are accepted within 7 days of the date you receive your orders. The items will be accepted only if the products are returned in perfect conditions. Buyers are responsible for return shipping costs. Unfortunately, unless the item arrives damaged or defective, we cannot accept returns/exchanges for custom or personalized orders.

Always notify us before sending the return. Include your order number and items you want to return/exchange. Please, always ship the parcel via post. Always save a tracking number so we would be able to track the parcel. We cannot accept the parcel that was sent using a method other than post. We make a refund only after receiving the parcel and checking if it meets our return requirements.

Should your package get shipped back to me due to an incorrect address, as"unclaimed" parcel or insufficient address or you didn't pay customs I will notify you that I have received it. If you wish to have it re-shipped you will need to pay the shipping. If you just want a refund I will refund your money minus the shipping costs and 15% of the order cost -non refundable comissions. Refund money will be given after the item is received.
I am not responsible for: Incorrect address, any time delay due to customs, weather.

The order will be shipped to your ETSY address. Please make sure you provide the correct address! I am not responsible for of any issues, delays or lost packages due to an incorrect address. No refunds will be possible. If your order is returned due to incorrect address or if you don't pick up your order, from the post office, If you wish to have it re-shipped you will need to pay the shipping.