If your items didn't arrive within 45 days, contact me and I will log an investigation through Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.

1. Dry cleaning. Use a soft cloth brush, sticky roll or masking tape to clean.

2. Wet cleaning. First clean the surfaces with a soft brush , then remove the remaining dirt with a wet wipe or a damp cloth. Treat the problem area carefully. Don’t rub heavily and let the toy dry.

3. Hand wash in soapy water. Remember that the water temperature shouldn’t be higher than 30 degrees. Use a mild soap for washing. Don’t rub the dirty area, just stroke it with your fingers. Rinse the garment in warm water with gentle squeezing movements and at the end don’t wring! Wrap the toy gently in a towel and squeeze out the water with blotting movements. At the end of the procedure, transfer it to a dry cloth and let it dry completely.

Each item can be changed to suit your preferences. Write to us about your wishes and we will try to do everything possible to implement your idea.

Please make sure you provide the correct address. We are not responsible for not receiving the package due to the address originally misdirected by the buyer.

Please note that delivery times may vary depending on your location and customs, so I cannot guarantee that items will be received by a certain date - this is beyond our control. Delivery times will also depend on any busy season (such as Christmas) or your local holidays.

In the case of a return of the product, the money will be returned in full if the product was damaged during delivery or if it doesn't match the description. If an item is returned for personal reasons, the money will be refunded minus Etsy fees.

In accordance with European Union law, the buyer can return the product within 14 days from the date of receipt of the order.

If you don't know how to download the file, please click this link to find out:
https://www.etsy.com/help/article/3949?ref=help_search_result