►Refund and Exchange◄

Customer satisfaction is my main goal. We will work with you to resolve any issue with the purchase. We will do anything in our power to make you a happy customer and maintain your loyalty.
However, we do have certain rules and guidelines for returns and exchanges.

▪ Return conditions ▪
The return acceptable: If the item does not match the order or arrived damaged at buyer. The cost of return shipping is also refund.
Items produced specifically on request and rings are non refundable and cannot be exchanged unless the item does not match the description.


▪ How to do? ▪
If you wish to return your purchase for a return or exchange your purchase, please contact us by convo or e-mail info(a)hirokomiura.com within 7 days of receiving your order.

The product must be returned in their original condition and in full packaging without never being worn. And that under 20 days after reception. The cost of return shipping is also repaid.

Please also note that if you choose to return items without delivery confirmation and they are lost, stolen or dammaged, we will be unable to refund/exchange.

So we recommend shipping returned merchandise via insured parcel post for tracking. Return costs are the responsibility of the buyer.

Returns/Exchanges will be processed within 8 business days of receipt of returned merchandise.

►Shipping◄
▪ Product availability and Manufacturing Time ▪

Items ready to ship will be send within 5 business days after reception of your payment.

Items to manufacture on demande will be shipped within 20 business days receiving the payment.

All our rings are custom-made per order. We prepare them in your ring size after your order has been received.

▪ Shpping method and Shipping time ▪
1. LAPOSTE ; French post office. Registered mail without return receipt, with tracking number. R2 insurancess.
2-3 jours ouvrés pour la France.
5-25 jours ouvrés pour l'Europe et l'International (hors france).

2. UPS, you can choose EXPRESS shipping at order. More detail, please contact me before placing your order.
1-2 business days for France
3-5 business days for l'international (hors France).

The shipping times mentioned above are only estimates, and can take longer depending on customs and security clearance times. We cannot be responsible for unanticipated delays.

▪ Tracking number ▪
Tracking code for your shipment will be sent to your email address as soon as your purchase has been shipped. LAPOSTE ET UPS. You can track your purchse.

https://www.laposte.fr/particulier/outils/suivre-vos-envois
http://www.ups.com/tracking/tracking.html

▪ Shipping address ▪
You want another address for delivery. You mention when ordering.
If your Paypal and Etsy addresses are different, please contact us to let us know which is the right shipping address. Otherwise - your purchase will be sent to your Etsy address.

▪ Multiple purchases ▪
We combine shipping for multiple purchases.
You get a shipment fee of a package made of several items at the same address.

▪ Non-delivery ▪
Please let us know if you do not receive your package within 30 days - we will claim insurance (your signed letter stating that you have not received your order will be required) and issue a full refund.

►Our creations, items, quality and guarantee◄

►ITEM◄
▪ Our creations ▪
All our designs are originals from in-depth research.

▪ Quality of materiel ▪
Our raw materials are Gold 750/1000 = 18karat. Argent, 925/1000 = Stering Silver. Standard in France.

▪ French custom's contrôle ▪
All jewelers in France are subject to national regulation. Maison HIROKO MIURA is also registered at French Customs.

Each product comporte a master punch ; manufacturer identification. Maison HIROKO MIURA chose a cherry blossomflower as a symbol to mark the country of origin of the designer ; Japan.

A custom's mark must be punched after their verification, according to the type and quality of the metal. This is provided for export and less than 3 grams for gold, and less than 30 gr for silver.

Option "French duty punch"
while it is provided, you can add.

See the picto of poincon de maitre and French customs punch.

▪ Handmade ▪
As all items are handmade, the item in the photograph may vary slightly from the item you receive.

▪ Photo des produits ▪
Pieces were photographed a more intéréssant angle. But the picture has its limits, the volume can not be easily photographed in full.
If you want to see up close, we invite you to visit our exhibition and sale. The list of events will be displayed on the site or ad ETSY. You can subscribe to our news-letters.

▪ Ring sizing ▪
It is very important to give us your real size. To do this, ask to measure your finger at the local jeweler. You know the size of your finger? The body changes, the finger size also. That is the reason to go measure the ring size before you place the order.
Please not to use the paper cutout method available online, as it is not very reliable.
The conversion ring size international. Lien

▪ Gift wrapping ▪
All of our jewelry are shipped with a gift packaging, we also include a jewelry care card with information on how to properly care for and store your jewelry.

▪ CLEANING YOUR JEWELRY ▪
All of our jewelry are shipped with a gift packaging, we also include a jewelry care card with information on how to properly care for and store your jewelry.

The brand uses solid silver 925/1000 for base, very good quality . Above plating with pure silver 999/1000. All jewelry treated with anti-tarnish protection.
This does not mean that the pieces will not tarnish, but it means that all the tarnish will occur at a much slower pace than some type of silver.

Tarnishing is a normal occurrence with sterling silver.

Here are sevral cause of tarnishing. Moisture; to avoid storing your jewelry in the bathroom. The sweat ; skin acidity can accelerate the tarnishing. The air; the contact with air can accelerate tarnishing. The bleach and suffering; do not go to the pool or spring bath with silver jewelry. This doesn't happen often, but it does happen.

Easy and environmentally friendly way to keep your new and shiny jewelry is to clean with soft jewelers cloth. Do not use cloth or paper fibers such as risk of scratching of your jewelry if your jewel is polished.

To make jewelry brossed silver as purchasing, is to clean with Spontex. Steel wool gives similar effect.

▪ Option Rhodiage ▪
You can add a "Rhodium plate" option. Rhodium plating on solid silver. This technique is always applied to jewelry White Gold and Platinum. This serves to keep shiny or matte jewelry for years.

▪ Cleaner ▪
In our shop, we have for sale a few cleaners.

▪ Repair service ▪
We offer repair service for brand jewelry. Please contact us with pictures in order to establish a quote.


►Wholesale◄
We currently sell a limited selection of items at wholesale prices. Please inquire.

A number of jewelery-watch shops, galleries specialized in jewelery and select shop have already trusted. In France, Belgium, Swisse, the US, Australia, Japan, Canada etc.

►Copyright, all rights reserved◄
All models, photographs, concepts are reserved and protected.

The reproduction, diffusion, distribution, publication or retransmission of these items, photographies or concepts, in whole or in part, in any form, is prohibited without prior authorization from the author.

►Litigation◄
All products and services offered by this E-shop conform to the regulations in France. In case of dispute, only French law is applicable.

►Customer reviews◄
We care for our customers' satisfaction, if you have a remark, thank you to inform us which will improve our service.

We hope to make you happy with our creativity and our services. Your reactions are rewarding us. Let us know by mail or "Customer Notice". Prospective customers interested in your opinions. Help us to make people happy!

HIROKO MIURA