Lovely is a company created under the regime of autoentreprenariat.
SIRET 832 546 469
Not subject to VAT (article 293B of the CGI)
Mail Customer Service: olovelyo [!at] outlook.fr

1 / REGULATION

Payment is by credit card, Paypal, check or bank transfer. In the case of a check or a transfer, I will send you by email the postal and bank details to proceed to the payment.

Attention the processing time of orders paid by check or bank transfer is longer. It takes 5 days for checks and 72h for transfers.

Pending payment, items will be reserved for a maximum of 7 calendar days. After 8 days without receiving your payment they will be put back for sale.

2 / SPECIAL ORDER

No special order or modification can be made before ordering and payment.

For special orders, the time of realization begins only after order and payment (cashing of the check for the payments by this means)

3 / EXCHANGE AND REIMBURSEMENT

In application of the article L.120-20 consumption code, the buyer has a period of 7 working days from the receipt of the goods to return at his expense for exchange or refund. THIS IS VALID ONLY FOR NON-CUSTOMIZED ITEMS. CUSTOMIZED, MADE-TO-MEASURE ARTICLES CREATED EXCLUSIVELY FOR THE PURCHASER WILL NOT BE RETURNED OR EXCHANGED.

Items must be returned in their original packaging and in the condition in which they were delivered. Otherwise, the cancellation of the sale will not be valid.

All returns must first be requested by mail to olovelyo [!at] outlook.fr

Orders are sent by courier.
In case of loss or shipment late to arrive nothing will be done before a period of 15 days from the date of shipment leaving time for the shipment to be delivered.
In case of loss by mail, proven by the designer Lovely will not be held responsible.

Each piece is unique and handmade so it may differ slightly from the model, but remains true to the Lovely brand.