ChennapennaCreations

If for some reason you are unhappy with the item, please contact me. I want my customers to be satisfied. Even if you are not happy with my yarn for some reason, I want you to be satisfied with the return process. Returns are never a problem as long as they are within the 7 day period.

I will not issue any refunds until the yarn has been returned to me. After that I will send issue a refund asap. SHIPPING COSTS ARE NON REFUNDABLE

Please do this within 7 days of it being delivered to you. After 7 days I will not accept any returns on purchased items.

I do not accept returns on custom orders, since they are customized to a specific buyer and therefore cannot be resold. Please keep this in mind when requesting a custom order.

I am not responsible for damaged or lost packages. If your package is lost in the mail I will do everything I can to try and track it down. If it cannot be located I will refund the price of the yarn only, shipping charges are non refundable.


MISTAKES/INCORRECT ORDER POLICY

Mistakes happen and we've all been there. Sometimes orders may be incorrect. If that is the case then you have my deepest apologies and I will make it my top priority to correct the mistake in a timely manner. If I have given you too much of an item or the wrong color I will make the correct items and send them to you the quickest way possible (usually priority mail). I will also send along a prepaid envelope for you to send back the incorrect items. Usually items sent back to me are sent via first class mail so you can simply put the items in the envelope and set them in your mailbox for the mailman to pick up on his regular route, no trip to the post office, no scheduled pick ups needed.

I do not allow customers to keep mistakes or incorrect orders. I realize that some shop owners do this in order to avoid uncomfortable situations, but I do not agree with this type of business practice. An even exchange is the best policy in my opinion. Stock returned to me can be resold at another time, this is my business and my only source of income, and I ask that you be respectful of my policies and adhere to them if you purchase from me.

I accept Paypal, and Direct checkout, and Etsy gift cards.

I will not begin a custom order until it has been paid for.

If I do not receive payment I will contact you to remind you. Things happen, and I am understanding of this. However, if a week has gone by (7 days from the date of purchase) and I have not received payment, or I have not heard from you I will cancel the sale immediately.

Buyers in Missouri must pay sales tax.

Please understand that paying for shipping is more than just paying for the stamp itself. Shipping costs cover: the envelope it is shipped in, the paper and ink the stamp is printed on, the time it takes to pack it all up, and a trip to the post office. My prices are set to reflect all of these things.

Please do not email me asking me for exact shipping price to your zip code. I will only quote you the shipping price quoted in my shop. However, if you are planning a very large order (ten or more) then you may email me and we can discuss a customized shipping price.

All items are shipped first class, or priority depending on the weight of the package.

Shipping Times:

1-9 skeins take 3-5 to make and ship

10+ skeins 7-10 business days to make and ship

SATURDAY AND SUNDAY ARE *NOT* BUSINESS DAYS


All international orders are shipped First Class if under four pounds. If the order is over 4 pounds it will be shipped Priority International. If you would like your item shipped another way just contact me.



****INTERNATIONAL CUSTOMERS BE AWARE OF TAXES ON GOODS IN YOUR REGION!!***

I am NOT RESPONSIBLE for any extra fees or taxes incurred on international goods being shipped to you. It is your responsibility as the customer to find out what the taxes and fees (if any) will be charged to you for buying internationally. This is not part of my shipping charges, and it is illegal for any shop owner to pay these fees for the customer.

ALL YARNS ARE MADE TO ORDER!

Shipping Times:

1-9 skeins take 3-5 business days to make and ship

10+ skeins 7-10 business days to make and ship

SATURDAY AND SUNDAY ARE *NOT* BUSINESS DAYS

Bulk discounts are available on large orders over 30 skeins. Please convo me for details.

I love doing custom orders, just convo me and tell me what you would like and I will see what I can do!

All orders are filled in the order they come in. Please do not email me asking me to rush your order. If you are planning a project for a fair, gift, etc please plan accordingly. It is not fair to my other customers to place orders ahead of theirs due to lack of poor planning on your part.