EileenAndSam

Artisan Jewelry from France.

Nogent-le-Rotrou, Centre On Etsy since 2011

1,373 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

EileenAndSam

Artisan Jewelry from France.

Nogent-le-Rotrou, Centre | 1,373 Sales

Announcement    See my complete collection and get 5% off my entire shop on www.eileenandsam.com with code ETSY5 - See you there ! :)
If you need to contact me please use my email directly : eileenandsamshop [!at] gmail.com

Find me also on :
Youtube : https://www.youtube.com/c/EileenSam
Instagram : http://instagram.com/eileenandsam
Facebook : http://www.facebook.com/eileenandsam
Pinterest : https://www.pinterest.com/Eileenandsam

Announcement

Last updated on May 18, 2020

See my complete collection and get 5% off my entire shop on www.eileenandsam.com with code ETSY5 - See you there ! :)
If you need to contact me please use my email directly : eileenandsamshop [!at] gmail.com

Find me also on :
Youtube : https://www.youtube.com/c/EileenSam
Instagram : http://instagram.com/eileenandsam
Facebook : http://www.facebook.com/eileenandsam
Pinterest : https://www.pinterest.com/Eileenandsam

Items

Virginie

Contact shop owner

Virginie

Reviews

Average item review
5 out of 5 stars
(428)
See reviews that mention:
quality 12 shipping 15 customer service 13

About EileenAndSam

Sales 1,373
On Etsy since 2011

Welcome to Eileen & Sam shop

Eileen & Sam is a self-financed small local business created in 2015. Each piece is imagined, brought to life, tested, photographed and recreated one last time to the order in the respect of the animals and environment. Everything is managed and created by only one passionate and self-taught person. From finding new stones and materials, the photography and uploading of new collections online, the making of the jewelry and shipping orders.

The majority of the metals used to create the jewelry are recycled (gold and silver) and the tools and equipment does not contain any animal substances (no raw hide mallet, no beeswax, etc ...). The workshop is powered by electricity produced from renewable sources (solar, wind, biogas ...).

To reduce waste and keep a low impact on the environment, the packaging is exclusively made of recycled, recyclable and/or reusable materials. Orders are sent in unbleached envelopes or cardboard mail boxes made from renewable sources. Their size is carefully chosen so that they can be directly delivered in a maximum of mailboxes while taking up a minimum of space during their transport. The cardboard boxes are filled with various papers that are reused to better protect the jewelry (newspapers, advertisements...). The jewelry are protected in a kraft cardboard box or a linen and cotton bag. The rings are always sent together in the same box unless a special request is made. Invoices are never included in the package and Eileen & Sam business cards and seasonal postcards are printed on FSC-certified paper. They are printed without water, without industrial alcohol and are manufactured in a printing press supplied with 60% by the solar energy. Each piece contained in the parcel and the parcel itself are recyclable and reusable.

Eileen & Sam has been a member of 1% for the Planet since 2018 and donates 1% of its profit each year to environmental organisations around the world.

Shop members

  • Virginie

    Owner, Creator, Designer

    Each piece is imagined, brought to life, tested, photographed and recreated to the order by me. From finding new stones and materials, the photography and uploading of new collections, the making of the jewelry and shipping orders.

Shop policies

Last updated on February 18, 2019

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 5 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
All of my pieces of jewelry are custom made to order just for you. Unless there's a special promotion or the occasionals "ready to ship items" I do not carry stock of pre-made items, and a simple piece of jewelry requires a lot of work from the moment you place your order to the moment I pack and ship it.

For this reason, all sales are considered final and there will be no exchange or refund unless there's a mistake from my part. Please make sure you order the correct ring size and contact me if you have any question prior your purchase. All rings cannot be resized and I would have to redo them entirely in case of a mistake.

I only resize Eileen & Sam rings.

If your ring needs to be resized, you will have to pay a fee that includes resizing and shipping cost so I can ship the ring back to you. Resizing fees depend on the type of ring and material. Sending the ring back to me is also at your charge. Orders can only be canceled and fully refunded before they ship.

In the exceptionnal case of a defect causing the jewelry to break (not due to the use of the jewelry) appearing in the a few days after you receive your order, requiering fixing or exchange, I will ask you to send me a picture of the jewelry showing the issue so I can assess it and find a solution for the return. You will have to let me know about this issue as soon as possible and in case return is accepted, the item will have to be sent back to me within 7 working days after I agreed for it. No replacement will be made or sent before I receive the defective item.
Payment
All payments are due upon checkout. No jewelry can be reserved before full payment is made. Orders can only be canceled and fully refunded before they ship.
Shipping
Jewelry are shipped internationally from France. All pieces are handfabricated to the order and shipped in 15 business days after the order has been placed. This delay can vary and expand depending on the time of year and the number of orders received. A message is in this case shown on the website to inform you of the new deadlines, read them carefully if your order is time sensitive. Ready to ship items are shipped within 2 business day. If your order contain both "ready to ship" and "made to order" pieces, it then will be shipped in 15 business days. Transit time vary depending on your location and the shipping method you choose.

Eileen & Sam will not be held responsible for parcels lost or dammaged by the carrier. In case or a lost or damaged parcel, you will have to file a claim with the shipping company and Eileen & Sam will assist you with that issue. Be aware that you won't receive any compensation from Eileen & Sam nor the shipping company for a lost or damaged parcel shipped without insurance. Only choose shipping options WITH insurance If you are not whiling to take that risk. The rareness and uniqueness nature of some of the crystals offered make replacement impossible and should not be expected.

Make sure your shipping address is correct and complete so your parcel can be delivered to you without delay (building number, door code, phone number...). If your address in incorrect and the parcel is returned you will have to pay for the shipping again. If the parcel returns because of a delivery issue you will have the option to cancel it if it contains "ready to ship" jewelry solely. Jewelry will have to be returned safetly and with no damages and shipping costs will not be refunded to you. If jewelry are damaged or lost during return, no refund will be made.
Buyers are responsible for customs and import taxes that may apply and no false customs declarations will be made. Delays in the deliveries can occurs due to customs, if your order is time sentitve take this into consideration before placing your order and choose the shipping method accordingly.
Additional policies and FAQs
Eileen & Sam jewelry are made with light, delicate and fine materials. All the handmade crystal necklaces are unique pieces that needs to be handle with care and might not be suitable for your needs if you are looking for a more "robust" kind of jewelry. All the crystals used are left rough and natural and will present, growth craters, inclusion or other details that some people might see as "imperfections" but that makes each and everyone of them very unique.