FeathersandStoneNZ

Home, art and gifts, Silk Ribbons, Handmade Paper,

Auckland, New Zealand

Announcement    Important notice. In light of current events with regards to COVID-19, there may be shipping delays which are out of our control. Please allow for extra time for your parcels to arrive until further notice.

Announcement

Last updated on Mar 16, 2020

Important notice. In light of current events with regards to COVID-19, there may be shipping delays which are out of our control. Please allow for extra time for your parcels to arrive until further notice.

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Feathers and Stone

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Feathers and Stone

Reviews

Average item review
5 out of 5 stars
(320)
See reviews that mention:
Quality 57 Shipping 67 Customer service 32

About FeathersandStoneNZ

Sales 1,735
On Etsy since 2014

FEATHERS AND STONE Offering handmade recycled paper, and the finest plant dyed silk ribbons and table fabrics.

Purveyors of handcrafted organic products, gifts and items for your special event.

Hand dyed delicate fabrics, beautiful plant dyed silk ribbons, handmade recycled paper and wedding planning and guest book.

Shop members

  • Sony Nuth

    Owner

    Hey! Thanks so much for popping by! It's just me and my hubby, Alex, working from our garage at home, hand dyeing small batches of ribbons, so each batch is truly one of a kind, and offering beautiful handmade cotton rag and recycled paper.

Shop policies

Last updated on March 16, 2020
Hello and thanks for visiting our store.

Important notice. In light of current events with regards to COVID-19, there may be shipping delays which are out of our control. Please allow for extra time for your parcels to arrive until further notice.


We are purveyors of natural silk ribbons of the finest quality, hand dyed using plant materials. Our mindful process means we recycle our dye vat as many times as possible, producing 'limited' colour runs, hence the near impossible task of exact colour matching. You really are purchasing a one of a kind, slow crafted, lovingly made product.

SHOP POLICIES:

Returns and Exchanges:
Please refer to our Returns and Exchanges

PRINTING:
If you would like to see examples of our paper printed - please head to our instagram account. Our paper is suitable for printing with inkjet printers however because of the deckle finish (not completely flat) you may still find subtle ink stains on the edges - depending on your printer. Print quality also varies slightly because each batch is unique which means each piece may absorb ink differently. We also cannot guarantee that all printers accept this paper easily so please purchase a sample pack for testing as we don't provide refunds based on this. We don't usually provide refunds based on the above, however if you are truly unsatisfied with the printing job, please notify us within 4 days of receiving your items and we will provide a return address. We will then issue a refund once the items have been returned to us.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
// If you select standard shipping which is untracked, we are not responsible for lost or delayed mail as we have no control over your parcel once it leaves our studio and do not provide refunds based on this.

// If your order is damaged or faulty please let us know and we will issue a replacement.

// If you are unsatisfied with the quality, please notify us within 4 days of receiving your items and we will provide a return address. We will then issue a refund once the items have been returned to us - minus the shipping cost. Please note: Our paper is suitable for printing with inkjet printers however because of the deckle finish (not completely flat) you may still find subtle ink stains on the edges - depending on your printer. Print quality also varies slightly because each batch is unique which means each piece may absorb ink differently. We also cannot guarantee that all printers accept this paper easily so please purchase a sample pack for testing as we don't provide refunds based on this. We don't usually provide refunds based on the above, however if you are truly unsatisfied with the printing job, please notify us within 4 days as mentioned above.

// If you would like to cancel or change your order please get in touch as soon as possible and we will do our best to help. Changes and cancellations can only be made prior to shipping.

// If you return the items to us and would not like a replacement we will refund 80% of the product cost, but not the delivery charge.

// If you return the items to us and would like a replacement we charge 20% of the cost, plus an additional delivery charge.

// Shipping Details: Shipping cost is an estimate only. I'll calculate the actual shipping cost manually after your order has been placed, then I'll message you if the cost is more than the estimate and give you the option to pay the full amount or request a refund. Otherwise please message me before ordering for the actual shipping cost.
We aim to ship all orders within two business days.

// If you are unsure about anything or have any additional questions please don’t hesitate to contact us. We will always do our best to help.
Payment
// We accept paypal and credit card payments though Etsy’s payment system.
Shipping
IMPORTANT SHIPPING/DELIVERY INFO: Our goal is to ship/process all orders within two business days however please bear in mind this is not a guarantee - as sometimes we have so many orders to dispatch and with only one person doing this, it's just impossible. Delivery time is in addition to this. Please read further shipping information (below) so you are not disappointed. Also this does not apply to custom jobs, we will advise you of timeframe based on the job so please get in touch directly if you require a custom order. Thanks so much. // We aim to dispatch all orders within 1-2 working days - unless it is stated that the product is made to order - please check the listing details.
// Please double check your delivery details and address is correct, and note that you are responsible for any customs duty or taxes incurred on international orders.
// If you select standard shipping, please note that this is NOT tracked and we take no responsibility for lost or delayed mail and do not provide refunds based on this. We suggest you select TRACKED option.

**IMPORTANT** SHIPPING OPTIONS
Shipping cost is an estimate only. I'll calculate the actual shipping cost manually after your order has been placed, then I'll message you if the cost is more than the estimate and give you the option to pay the full amount or request a refund. Otherwise please message me before ordering for the actual shipping cost.
We aim to ship all orders within two business days.
Additional policies and FAQs
**IMPORTANT** SHIPPING OPTIONS
Shipping cost is an estimate only. I'll calculate the actual shipping cost manually after your order has been placed, then I'll message you if the cost is more than the estimate and give you the option to pay the full amount or request a refund. Otherwise please message me before ordering for the actual shipping cost.
We aim to ship all orders within two business days.