IssaFelt

Original Wool Felt Fashion Accessories and Home Decor

Paris, Île-de-France

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Issa

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Issa

Reviews

Average item review
5 out of 5 stars
(159)
See reviews that mention:
Quality 26 Shipping 34 Customer service 11

Shop policies

Last updated on December 19, 2019
My creations are handmade, with only natural, eco-friendly materials such as pure merino wool, silk and other natural fibers. They are felted with great care using hot water and a special soap (Savon de Marseille). I work in a pet and smoke free environment.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not completely satisfied with your purchase, contact me soon, so we may find a solution together.

However, if you want to return an item, you have 14 days to do so after receiving the parcel. The item must not be worn or damaged and must be properly packaged. I will refund the price of the item, less Etsy fee, after having received it intact.

Custom orders are not refunded, so if you have any doubts about it, feel free to ask me any questions before making your purchase.
Payment
You can pay me via PayPal, credit card, or international money transfer.

If you want to pay by credit card, you can do so, but you will still have to go through PayPal interface, a secure online financial service, although you don’t need to sign up for a PayPal account to pay.
Note that at no time I have access to your credit card details.
If you need help look here: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
or here: http://www.etsy.com/help/article/361)

Please make your payment promptly after purchase. If I don’t receive it in a period of three days after your purchase, without any message from you, it will be canceled.

Feel free to contact me if you have any questions.
Shipping
Items are shipped worldwide from France within 1 to 10 business days after receiving your payment. I notify when your order has been shipped.

Shipping is always done by priority mail with tracking number.

Delivery takes usually 10 to 20 days for most of international destinations and 5 to 10 days for destinations inside the European Union. Delivery can take more time for many reasons which do not depend on me. Duties and customs fees which sometimes may be claimed are the responsibility of buyers.

I will always use your Etsy address for shipment. If you want your order to be delivered to another address, please let me know.