KaroonCreation
Bangkok, Thailand
Shop policies
Last updated on
October 30, 2018
Please feel warm welcome to Karoon Création shop !
Every pieces you see in the shop are designed and handmaded by me. I create each of them with deep care under the hope that my design will bring a smile of satisfaction to your face.
I wish you enjoy looking around Karoon Création shop.
** In believe that one should help other to live better, therefore; 10 percents of the proceeds will be donated to disadvantaged children in Thailand for their education.
Every pieces you see in the shop are designed and handmaded by me. I create each of them with deep care under the hope that my design will bring a smile of satisfaction to your face.
I wish you enjoy looking around Karoon Création shop.
** In believe that one should help other to live better, therefore; 10 percents of the proceeds will be donated to disadvantaged children in Thailand for their education.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
** You are unhappy with your purchase or service ?**
Please convo me first before leaving any feed back. Best service is one of my shop policy. I am very friendly and understandable seller and as the owner and designer of the shop, I will try my best to meet your satisfaction.
** Return/Refund or Exchange **
~ Are welcome.
~ For both case, please send the item back to me in its original state with in 14 days after you have received your order.
~ I will send you new item as soon as I receive the old order back and the new shipping fee.
~ Or if you want to be refund, I will reimburse within 3 business days after I receive the purchased item back.
I hope you understand that for Return or Exchange, the shipping fee won’t be refund.
Please understand that I can not exchange or refund if I don’t receive the returned item. Therefore, It is highly recommended to send the item back securely.
The returned item must be in its original state. Otherwise, I hope you understand that I can not refund or exchange damaged item.
Please convo me first before leaving any feed back. Best service is one of my shop policy. I am very friendly and understandable seller and as the owner and designer of the shop, I will try my best to meet your satisfaction.
** Return/Refund or Exchange **
~ Are welcome.
~ For both case, please send the item back to me in its original state with in 14 days after you have received your order.
~ I will send you new item as soon as I receive the old order back and the new shipping fee.
~ Or if you want to be refund, I will reimburse within 3 business days after I receive the purchased item back.
I hope you understand that for Return or Exchange, the shipping fee won’t be refund.
Please understand that I can not exchange or refund if I don’t receive the returned item. Therefore, It is highly recommended to send the item back securely.
The returned item must be in its original state. Otherwise, I hope you understand that I can not refund or exchange damaged item.
Payment
Credit Card and Paypal are accepted in Karoon Création shop.
Shipping
Upon receipt the payment, purchased item will be packed with a lot of care and shipped within 1-7 business days, depending on the design.
You'll receive a message from Etsy once your order has been shipped.
** Services included in the shipping fee **
~The purchased item will be send via Thai Post with tracking number.
~If the package lost during the post expedition, I will refund totally of your purchase plus shipping fee.
** Delivery time **
It takes about 1-3 weeks (but it can be up to 1 month) depending on your location.
** You want Express delivery service ? **
~ Upgrade from the regular shipping to Express delivery is possible (via "EMS").
~ You will have tracking number and will receive your order within 1-5 business days.
~ If the package lost during the post expedition, you will be totally refund including the shipping fee.
If you want it, just convo me, I will give you the correct Express delivery fee according to your order.
** Custom fee **
I hope you understand that Karoon Création can not be responsible for any taxes that customs of your country might claim.
You'll receive a message from Etsy once your order has been shipped.
** Services included in the shipping fee **
~The purchased item will be send via Thai Post with tracking number.
~If the package lost during the post expedition, I will refund totally of your purchase plus shipping fee.
** Delivery time **
It takes about 1-3 weeks (but it can be up to 1 month) depending on your location.
** You want Express delivery service ? **
~ Upgrade from the regular shipping to Express delivery is possible (via "EMS").
~ You will have tracking number and will receive your order within 1-5 business days.
~ If the package lost during the post expedition, you will be totally refund including the shipping fee.
If you want it, just convo me, I will give you the correct Express delivery fee according to your order.
** Custom fee **
I hope you understand that Karoon Création can not be responsible for any taxes that customs of your country might claim.
Additional policies and FAQs
Karoon Création is officially found in France. Now I base in Thailand with my family. Every order is carefully made and prepared by me and will be sent out from Thailand.