7 / Refund :
It would be done in 10 days or less, by credit cards, paypal or personal cheque.

8 / Complaints :
The customer have to notify to Louki any reserves on the delivered product (for example: damaged, already opened parcel, or produced not corresponding with order) in 5 days following the reception of the parcel. Any complaint formulated outside this deadline can't be accepted.

Louki will proceed to the exchange of the distorted, missing products, or not corresponding with order of the customer, or to pay off him.
In both cases, the customer will have to explain precisely the defect or problem, and/or the non-compliance of one or several products, and send back one or several products to Louki.

Products must be sent back by Colissimo, as the customer received them, in their original packing, with all the delivered elements and the labels attached to the product.
Incomplete, damaged returned articles, or dirty products won't be taken back.

1 / Conditions :
The sale will be concluded at the reception of the payment of the customer.

The information expressed by the buyer, during the order taking commits this one: in case of error in the informations of the address, Louki couldn't be responsible for the impossibility to deliver the product.

2 / Methods of payment :
Louki accepts credit cards, Etsy gift card and Paypal.

3 / Cancellations :
In case of refusal to pay by bank card, Louki could suspend the management of your command and its delivery, and could refuse or cancel any command of a customer with there is a dispute concerning the payment of a previous command.

4 / Retraction :
The customer have 7 days to return us the corresponding product If he had change of mind.

Each return during this period must be announce with Etsy conversations or by e-mail at : contact [!at] louki.fr

Louki could exchange the product (if the product is not of similar price, the difference will be under your responsibility or will be paid off) or pay off (except sending charges and only if the jewel is restored such as it was received, without degradation and in its original packing), in 10 working days.

The expenses of returns (and of sending if exchange) are chargeable to the buyer.

5 / Delivery :
The deliveries in Metropolitan France are made by Letter Max or Colissimo (number of follow-up, delivery deadlines from 24 to 48 hours).

The deliveries in the countries of the European Union are made in Postexport followed export, delivery deadline of 3 days.

The deliveries outside the European Union (World) are made in Postexport followed export, delivery deadline of 3 days.

For the deliveries outside Metropolitan France the customer manages to pay all the taxes due to the export of products, customs duty, value-added tax, and all different taxes in the country of reception of the command.

6 / Responsibility :
Louki can't responsible for consequences due to a delay in delivery (because of errors or of attributable disturbances in the Post office) and isn't responsible for the loss / theft / degradation of the parcel during the transport.

The customer has to verify the packaging and the products during the delivery and to indicate the damage to the Post office and to Louki, at the most 48 hours after the delivery.

Louki realizes custom-made commands and unique creations (wedding jewel, ...).

Contact me on Etsy conversation or at : contact [!at] louki.fr