OneiroBlueShop

I use a third party to make & ship all items. Please read below for more details about how your information is being used. For any more questions please contact me directly!

THROUGH ETSY:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

I do NOT store any information such as email, names, addresses, payment methods, or numbers. Everything is done electronically through Etsy & to Printful.

Printful's detailed Privacy policy is found here:
https://www.printful.com/policies/privacy


THROUGH PRINTFUL:
Mugs, t-shirts, posters, etc ship from Printful. These items are all custom made (print on demand) products that require time to produce.Here are our estimated shipping delivery times:

USA: 5­-7 business days

Canada: 6­-12 business days

World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.


INTERNATIONAL SHIPPING:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.


RETURNS:
Because these are custom items, Printful only gives refunds on defective merchandise, or if they made an error in sending the wrong item, or an item was incorrectly labelled.

“Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.”

If you have a problem with an item created by Printful please let me know within 3 days. Printful requires a photograph of the defective merchandise. If there is any other issue, i.e., didn’t receive delivery, or they shipped the wrong size, please contact my shop and I will handle it with Printful.