
ToukToukCeramique is taking a short break
Reviews
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Marie on May 3, 2022
5 out of 5 starsLight, faithful to the description and photos, I receive a lot of compliments, I like them very much!
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Sophie on Apr 29, 2022
5 out of 5 starsGreat earrings! I love them. They arrived even before the enamel telling me that they had been sent, what could be better!
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Maelle on Apr 27, 2022
5 out of 5 starsA real gem, light, colorful and unique! Can't wait to see the next collection! Thank you!
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Marina on Apr 25, 2022
5 out of 5 starsMagnificent! Quality product Very light buckles Perfect colors for this summer with that royal blue that you see everywhere 😍
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Laura on Apr 11, 2022
5 out of 5 starsDelighted with my 1st purchase. ❤️ They are ✨ elegant, original and ultra light despite their size. Packaging at the top 👍 Looking forward to the next sale.
About ToukToukCeramique
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See in original language
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Le "Biscuit" : pièces après une première cuisson à 1000°C
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Welcome to my workshop 😊
Shop members
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Pauline
Propriétaire
Owner of the shop... and also designer, production manager, administrative manager, accountant, after-sales service manager, marketing director and community manager. I also do the cleaning and coffees. In short, I am an independent artisan:)
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Scratchy
Chief Happiness Officer
Meow.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Shipping
Items are sent by La Poste in letter followed for jewelry and colissimo for packages more than 3cm thick.
TIMES
If you need an item for a special event, be sure to anticipate your order sufficiently!
Shipments are made within 5 to 8 working days* from the day you place your order.
With the delivery times of the Post Office, count to receive your purchase minimum 7 to 12 working days* for the France, 9 to 14 working days* for Belgium and Switzerland and up to 30 days for the rest of the world.
(*Working days exclude weekends)
These deadlines may be extended with carrier delays due to Covid19.
Touk touk céramique can in no way be held responsible for these possible delays in delivery.
DELIVERY ADDRESS
I ship to the address I'm given on Etsy: Make sure your address on Etsy is correct to avoid shipping to the wrong place.
PICK-UP AT THE WORKSHOP
Friends Angevins, I unfortunately can not offer you a withdrawal on the spot. My working conditions and my organization do not allow me to welcome the public to the workshop. In addition, given the health risks associated with covid 19, it is best to limit contacts. That's why I prefer delivery by post, even in Angers. Thank you for your understanding!
Additional policies and FAQs
The satisfaction of my customers is my priority!
If an item arrives damaged, please take a photo, including the outer and inner packaging, and send it to me imperatively within 24 hours after receipt by e-mail to touktoukceramique (at) gmail (dot) com.
If you encounter another problem with your purchase, contact me within 5 days of receipt and we can discuss a solution. Refunds/exchanges will not be made after 5 days.
The exchange or refund will only be made after receipt of the returned item in its original condition. Please note that the return must be made with tracking and that the shipping costs will be at your expense. If the returned items arrive damaged, refunds/exchanges will not be made. If an item is exchanged, the shipping costs of the new item will also be borne by the buyer. Please note that I can only offer exchanges for items already available in my shop.
INTERNATIONAL EXPEDITIONS
Regarding international shipments, please note that as a buyer, you are responsible for all customs fees and additional taxes that may be incurred. I will not mark your package as a gift or declare a lower value. Thank you for your understanding :-)