My processing time is about 5 to 10 working days. It can be slightly longer during busy periods such as Christmas, Mother’s day etc...

Estimated delivery times and prices:


- STANDARD SHIPPING:

United Kingdom: 3 to 14 working days – Free delivery (Standard shipping).
Europe: 5 to 30 working days - price: £7.90 (Standard shipping).
Everywhere else: 8 to 45 working days - price: £7.90 (Standard shipping).
Due to covid-19 the deliveries can take over a month to arrive.

TRACKED AND SIGNED DELIVERY:


- UK SIGNED FOR:

United Kingdom: 2 to 5 working days – £1.99.



- INTERNATIONAL TRACKED AND SIGNED:

Europe: 5 to 20 working days - price: £7.90.
Everywhere else: 10 to 30 working days - price: £8.90 (Tracked&signed).

Please note that your parcel might be delayed by the customs and the current covid-19 situation.

On my shop your satisfaction is 100% Guaranteed.

You can return any product ordered on my Etsy shop within 15 days after delivery date, in its initial state and packaging otherwise the refund cannot be made.

Please do not return the item before requesting a refund! To request a refund you can contact me via my Etsy shop or directly at contact@reveryz.com

Please note that you have to pay the shipping fees for the return. The buyers are responsible for any damage or lost.

You can pay by credit card or by Paypal if you have a Paypal account.
If you do not have a Paypal account you can still sign in! It’s free (www.paypal.com ) and it is the faster and safer way to make an online payment!

I work Monday toFriday, from 9am to 5pm (London time). All I will reply to your message within 24 hours.

You can reach me via Etsy messages or direct email at contact@reveryz.com

However, Etsy messages makes life easier by linking your message to a product / an order.

All orders are safety wrapped in one beautiful cotton pouch Reveryz!

Please tick the gift wrap option at the checkout if you want a hand-written gift card added to your order with your personal gift note.

Please note that I do not include information regarding the price anyway when you order on my shop.

Please remember to change the shipping address if you do not want to receive the order yourself! ;)

I will add two little surprises to your order as a thank you for supporting my business and my dream.

I make everything myself so it will not be a problem to repair your little treasures.

I repair or replace for free any element that could be faulty (subject to approval). This guarantee doesn't cover: damages due to incidents or to a wrong use.

Please contact me on Etsy or at contact@reveryz.com with a picture of the damaged jewel and I will tell you the repair cost.

Note that you will have to pay the shipping fees for the return. The buyers are responsible for any damage or lost.

Few tips to reduce tarnishing and avoid further damages:

- Be gentle when wearing on and off.
- Avoid harsh chemicals such as perfume.
- Avoid contact with water / wearing in the pool, shower etc.
- Take off to exercise and sleep.
- Store your jewellery in a airtight, dry place as this will help to prevent your jewellery tarnishing.

You can use the small Reveryz pouch to protect your little treasures!

To clean you jewellery you can use a lint free cloth or soft cloth to remove smudges, fingerprints and day-to-day tarnishing.

Please keep out small crystals and jewellery of reach of children (up to the age of 3), there is a hight risk of ingestion.