SodaSweethearts

Soda Sweethearts

Cairns, Australie · 1018 ventes

SodaSweethearts

Soda Sweethearts

Cairns, Australie 1018 ventes Sur Etsy depuis 2011

5 étoiles sur 5
(296)

Propriétaire de la boutique

Holly Watson

Contacter

Annonce   Welcome to Soda Sweethearts!

FREE POSTAGE for Australian Customers on orders $50 & over using code FREESHIPPING

FREE SHIPPING for International Customers on orders $70 & over using code FREESHIPINT

Original, cute Jewellery & Accessories, lovingly handmade in Cairns, QLD, Australia.

Custom orders are welcome! We ship Worldwide!

Facebook- www.facebook.com/sodasweethearts
Instagram: @soda_sweethearts

Annonce

Dernière mise à jour : 29 avril 2018

Welcome to Soda Sweethearts!

FREE POSTAGE for Australian Customers on orders $50 & over using code FREESHIPPING

FREE SHIPPING for International Customers on orders $70 & over using code FREESHIPINT

Original, cute Jewellery & Accessories, lovingly handmade in Cairns, QLD, Australia.

Custom orders are welcome! We ship Worldwide!

Facebook- www.facebook.com/sodasweethearts
Instagram: @soda_sweethearts

Holly Watson

Contacter le vendeur

Holly Watson

Avis

Moyenne des évaluations
5 étoiles sur 5
(296)
Voir les 296 avis

A propos

Fabulous Handmade, one of a kind Accessories for the Modern Pinup Gal!

Membres de la boutique

  • Holly Watson

    Propriétaire

CGV de la boutique

Dernière mise à jour : 16 mai 2018

Modes de paiement acceptés

  • Accepte les cartes cadeaux Etsy et les crédits Etsy
Retours et échanges
J'accepte sans problème les retours et les échanges
Contactez-moi sous : 14 jours après la livraison
Renvoyez les articles sous : 30 jours après la livraison
Je n'accepte pas les annulations
Mais n'hésitez pas à me contacter en cas de problème avec votre commande.
Les articles suivants ne peuvent pas être retournés ni échangés
Etant donnée la nature de ces articles, à moins qu'ils n'arrivent endommagés ou défectueux, je ne peux pas accepter les retours pour :
  • Commandes sur mesure ou personnalisées
  • Les articles en promotion
Refunds are only accepted for faulty items. No refunds will be given for change of mind purchases, or items that have been damaged while in transit by poor handling methods used by Australia Post.
Returns are only accepted if the item is faulty (for example, a flower has fallen off the hair piece)
Please contact us via Etsy or Facebook to organise a return / replacement or exchange for your item if it is faulty.
PLEASE NOTE: Buyer is responsible for cost of return postage. A replacement, exchange or refund of the item purchased will be given at the time of receiving the item back.

We do not accept returns for change of mind purchases or if the item has been damaged OR lost in transit. We accept no responsibility if the item has been damaged in transit after the item has left our hands. We do our best to securely and safely package your items to avoid this.
For Australian customers, you can also purchase the postage Insurance upgrade option in checkout for $1.50 AUD to insure your item against loss or damage while being carried by Australia post.
Paiement
Paypal, Credit & Debit Cards
Expédition
All orders are shipped out within 5-7 business days from the date your order is placed.
While we always endeavour to process orders as quickly as possible, the quantity of orders we receive fluctuates daily / weekly (out of our control) and busier periods of the year (such as Christmas, or when there is a sale on), can effect our turn around and our shipping time frame.
We will always try to advise you of any possible delays, should they arise.

If you have any questions about your order or when it will be shipped out - please do not hesitate to contact us.
If you require your order by a certain date, please contact us prior to purchasing to ensure that it is possible for us to get it to you in time.

We ship Worldwide.

************ PLEASE NOTE ***************
Once your order has been shipped and the parcel has physically left our hands / been handed over to Australia post for delivery to its destination, we cannot be held responsible if for some reason your parcel goes missing, is lost while in transit or is damaged due to poor handling by Australia Post.
If this does occur, or your order has not arrived and you suspect it may have been lost, please contact us as soon as possible and we will always do our best to resolve the issue in your favour.

If purchasing 2-3 or more items, shipping prices may differ. This is to cover the extra postage & packaging costs.

SHIPPING INFO - AUSTRALIAN CUSTOMERS

If you need your item sooner, Express post is available for Australian customers for an additional $2.50 AUD (hair flowers / hair pieces only), just select the express post upgrade option in checkout. We also offer postage insurance for an additional $1.50 AUD. This insures the contents of the parcel so that if your parcel is lost or damaged in transit, the contents can be refunded / replaced.

We don't currently offer an express post option for brooch orders, however, if you would like your brooch order sent urgently via Express Post, please contact us prior to purchasing and we will be more than happy to arrange this for you at an extra cost.
We also now offer a Registered post upgrade option for Brooch orders for an additional $3.80 AUD - This is the safest shipping method for brooches as it offers tracking, signature on delivery and compensation for loss or damage if your brooch is damaged while in transit. IT IS HIGHLY RECOMMENDED THAT YOU PURCHASE THIS OPTION DURING THE CHRISTMAS PERIOD.

SHIPPING INFO - INTERNATIONAL CUSTOMERS

Delivery for international orders can take anywhere between 2-4 weeks (10-20 business days), and in peak times or busy periods such as around Christmas time, it may take up to 6 to 8 weeks. If your order does not arrive within the advised time frame in your shipping notification email, please contact us, however please understand that we cannot be held responsible if your order has been lost in the mail or delayed in delivery due to circumstances beyond our control - this includes if your parcel is held up by customs.
Once the parcel leaves our hands, we cannot control how quickly it is delivered to you.
International mail can be very unpredictable in delivery time frames, especially coming from Australia, so your patience is very much appreciated.

All of our brooches are posted in padded envelopes as "large letters" in order to keep postage costs as low as possible for our customers. This means that they do not come with tracking, insurance (unless you purchase registered post - aussie customers only) or signature on delivery etc. if you would like your brooch shipped to you as a parcel to enable you to track it (at an extra cost) please contact us before purchasing and we will be more than happy to accommodate this.

Unfortunately we are unable to offer an express shipping option for international orders, however all of our hair pieces are posted via Pack & Track international shipping which enables you to track your parcel while it is in transit. Your tracking number will be emailed to you in our shipping notification.
Autres conditions et FAQ
CUSTOM ORDERS

To place a custom order, click on the "request custom order" link in our Etsy shop, or send us a message to discuss or arrange your custom order.

For all custom orders, please allow up to 5-6 weeks for your order to be fulfilled (depending on the nature of the piece, detail, time required and materials in stock at the time of placing your order). If you require a custom order within a specific or urgent time frame, please contact us prior to ordering to discuss whether we will be able to deliver on time.
We will always do our best to accommodate all custom orders and fulfill them in the time frames provided, however as we are a small, handmade business that is single-handedly run by one person, this may not always be possible.

Upon placing your custom order, we will advise you of an estimated completion time frame for your order. However, please be aware that due to the unique and handcrafted nature of our products, sometimes unexpected delays may be experienced due to availability of the materials or time required to complete your order. If this is the case, we will always advise you as soon as possible of any possible delays.

All custom orders MUST be paid for IN FULL at the time of ordering. We cannot start work on your custom piece, unless payment has been made in full.
Confidentialité
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer service & support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as Australia Post or a delivery service to deliver your order to you. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I respect your privacy. I will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Holly Watson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hollypw [!at] outlook.com
Alternately, you may mail me at:
Holly Watson, 23 Allanton Link, Trinity Park, QLD 4879, Australia

Plus d'informations

Dernière mise à jour : 16 mai 2018
Coordonnées du vendeur
Holly Watson
23 Allanton Link
TRINITY PARK QLD 4879
Australia