How can we help you?

The Review System

How Reviews Work

Buyers

Sellers

Processing Time

Shipping Days

Learn More

How Reviews Work

Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases.

When a buyer can leave a review is based on the estimated delivery date of the order and expires 60 calendar days from that date.

The estimated delivery date is the purchase date + processing time + shipping days.

For purchases of digital items, the 60 day period begins when the buyer downloads the file(s).

  • A buyer can edit a review any number of times during that 60 day period.

  • When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews.

When purchasing an item in person from the Sell on Etsy app, a review can only be left if the seller sells an item from an existing listing and the buyer provides an email which is also associated with an Etsy buyer account. The buyer can leave a review immediately.

Note: Reviews can only be left for items that have been sold through Etsy. For more information, please review this Help article about preventing extortion on Etsy.

Note: Buyers have the option to include a photo of their purchase when they leave a review via the Etsy app for iOS and Android.

Back to top

Buyers

On Etsy.com: 

You can leave a review by going to You > Purchases and reviews. The option won't be available if the order is not eligible for reviewing.

If the order is eligible for a review, select the star rating for the item, write your review, and then click Post Your Review.

On the Etsy App for iOS and Android:

  • On the iOS app, tap You > Purchases & Reviews.

  • On the Android app, tap Purchases.

Find your order and tap Leave Review. The option won't be available if the order is not eligible for reviewing.

If the order is eligible for a review, select the star rating for the item, write your review, and then tap Submit.

If you leave a five-star review for your purchase, you will be given the option to include a photograph of your purchase.

Keep in mind that if an order or transaction is canceled, Etsy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time an eligible review can be left and edited.

Back to top

Sellers

You can see your reviews by going to Your shop > Orders > Reviews.

Your score is an average of the star ratings received in the last 12 months and is based on the date the review has been left.

You can respond to buyer reviews of 3-stars or less.

If a buyer includes a photograph of their purchase alongside a five-star review, this photo will be visible to anyone who looks at your reviews.

If you feel as though this photo does not accurately reflect your brand or aesthetic, you may hide the photograph:

1.) Go to the Reviews page on Etsy.com or from the Sell on Etsy app.

2.) Select the Hide Photo from Buyers link directly under the photo.

If you feel as though this photo is in violation of our policies, please click the Report this Review link directly under the review.

Back to top

Processing Time

Processing time is the length of time it takes a seller to ship an item from the time the order is received. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order.

If an order has multiple items with different processing times, the maximum processing time will be used.

If the order has multiple items with and without processing times, the maximum processing time will still be used whether it was a pre-set processing time or the assigned estimate of 5 days for items without a processing time. 

Back to top

Shipping Days

Shipping days is the number of days it takes the order to ship to a buyer. Etsy gives sellers 2 business days for domestic shipments within any country and 10 business days for international shipments.

Processing times are determined by the seller. If the seller updates processing times or marks the order as shipped early, Etsy will adjust the estimated arrival date accordingly.

Etsy Admin may remove reviews that violate Etsy’s Policies or Guidelines. Reviews or comments which are removed by Etsy Admin cannot be reinstated.

Back to top

Learn More About Etsy Reviews

Back to top

Was this article helpful?

Still have questions?