How can we help you?

I Can't Sign in to my Account

To sign in to your account, you can enter either your username or the email address you used to register. Your password is also required.  

If you're having trouble:

  • Make sure that the email address you're using is the one attached to your account. Do you have a different email address you might have used?

  • Be sure you're signing in with your username. If your shop name is different from your username, don't use your shop name to sign in. Could there be a typo in your username or could you have spelled it a different way?

  • Try resetting your password. Learn more about your password.

  • Try accessing the site with a different web browser. Learn more about using an up-to-date browser.

  • You may have multiple accounts and are using part of your info from a different account.

  • You may not have registered for an account. Learn how to register.

  • You may have closed your account. You can reopen your account by following these instructions.

Contact Etsy Support if you still have issues. Include your full name and any other identifying information to help us find your account, and we'll be happy to help out.

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