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Canceling a Purchase

If you need to cancel your order, check the seller's policies and contact your seller for help.

Note: Accepting your request is up to the individual seller. Submitting a cancellation request does not automatically cancel your order.

Click the Policies link at the top of the shop's homepage to get right to their shop policies. Or click the Shipping & Policies tab on a listing.

To get in touch with the seller:

1.) Click You > Purchases and reviews.

2.) Look for the order you want to cancel.

  • You may see a Request Cancellation link. This opens a conversation to the seller with an auto-generated message. You can edit as needed before sending.

  • If you don't see a Request Cancellation link, click Contact The Shop to the right of your order to open a new conversation.
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