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Unable to Find Payment in PayPal After Sale

First, check that you have the correct PayPal email address on file with your Etsy account. Sign in and click Your Shop > Finances > Accepted Payments.

Check to make sure your PayPal email address next to the PayPal check box is correct.

If it's incorrect, change it and contact PayPal. You may need to give them the incorrect and the correct email address. 

Here's how you can reach PayPal's Help Center:

PayPal Help Center: https://www.paypal.com/cgi-bin/helpweb?cmd=_help

PayPal Contact page: https://www.paypal.com/contactus

PayPal #: 1-888-221-1161, or 1-402-935-2050 if calling from outside the US.

It's also possible the buyer paid via PayPal eCheck.

eCheck payments made from a PayPal account associated with a US bank account are held for 3-4 business days. eCheck payments made from a PayPal account associated with a bank account outside the US are usually held for 7-8 business days.

If the buyer paid via Direct Checkout on Etsy, the payment won't show up on PayPal, but will instead be in your Shop Payment Account on Etsy.

If you still can't find the payment, your buyer can cancel their initial payment, and you can send a new PayPal invoice directly to their email address.

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