Locating Payment in PayPal After a Sale
Check Your Email Address
First, check that you have the correct PayPal email address on file with your Etsy account.
1.) Sign in and click Your shop > Finances > Accepted payments.
2.) Make sure your PayPal email address next to the PayPal checkbox is correct.
3.) If it's incorrect, change it and contact PayPal. You may need to give them the incorrect and the correct email address.
Here are the different ways you can reach PayPal's Help Center:
- PayPal Help Center: https://www.paypal.com/selfhelp/home
- PayPal Contact page: https://www.paypal.com/contactus
- PayPal #: 1-888-221-1161, or 1-402-935-2050 if calling from outside the US.
If Buyer Paid via PayPal eCheck
It's also possible the buyer paid via PayPal eCheck.
eCheck payments made from a PayPal account associated with a US bank account can be held for 3-4 business days. eCheck payments made from a PayPal account linked to a bank account outside the US are usually held for 7-8 business days.
If Buyer Paid via Direct Checkout
If you still can't find the payment, your buyer can cancel their initial payment, and you can send a new PayPal invoice directly to their email address.