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Buyer Protection on Etsy

Etsy has several teams dedicated to preventing fraud in our marketplace.

You can also help to ensure a smooth transaction by doing the following:

  • Contact the seller through our Conversations feature before committing to the purchase. Getting to know your seller can help you to make an informed decision about purchasing from their shop. Learn more about contacting a seller through Conversations.

  • Hold on to your conversations with the seller, so you can easily access them in the event of a dispute.

  • Before purchasing, read the seller's shop policies to see their shipping services and return policies. To get to a seller's shop policies, click Policies at the top of their shop homepage or click the shop policies link in the listing overview on a listing page.

If your item doesn't arrive or it doesn't match the description in the listing, you may be able to open a case on Etsy if you're unable to work things out with the seller. Learn more about our dispute resolution process.

For more information about buying on Etsy, check out our introduction here.


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