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Reporting a Site Bug

If you think you’ve found a site error on Etsy, try these troubleshooting steps before reporting the issue to the Bugs Forum or Etsy Support.

1.) Make sure that you’re using the current version of your web browser. Older browsers may have trouble displaying certain Etsy features. See what browser you’re using here.

2.) Try a different web browser. This will help narrow down possible issues and determine if the problem is browser-specific. Here are the browsers that work best with Etsy: 

For Windows:

  • Chrome, current versions (Chrome updates automatically)

For Mac:

  • Safari, versions 6.0 and above

  • Chrome, current versions (Chrome updates automatically) 

3.) Try disabling any extra toolbars or add-ons that didn’t come with your web browser originally. Some browser add-ons or extensions can interfere with the performance of the site.

Learn how to manage your add-ons for Internet Explorer, Chrome, or Firefox. Check to see if your add-ons or extensions have available updates.   

If disabling your add-ons resolves the problem, turn them back on one at a time to see which add-on was causing the issue.  

4.) Try clearing your browser's cache and delete your Etsy-related cookies. For more information, check out these resources for your browser:

Note: Clearing all of your cookies may cause you to lose other saved information stored on your browser, like saved passwords and login information. You may want to save this information elsewhere before clearing your browser history.

If the above troubleshooting steps didn’t resolve the issue:

Visit our Bugs Forum to see if the problem has already been reported. If it hasn’t, you can report a new issue there. You can also contact Support with the following information:

  • A detailed description of the issue you’re experiencing, including steps to recreate the issue

  • The affected order number or listing ID 

  • The URL of the affected webpage

  • A screenshot that shows the error you’ve encountered (learn how to take a screenshot here)

  • A list of the troubleshooting steps you’ve tried already 

We’ll do our best to respond as quickly as possible!

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