How can we help you?

Making Your Account More Secure

Create a password that is easy to remember but hard for someone else to guess.

Don't use
Your username or Etsy Password
A previous password or password on another site
Consecutive keyboard combinations such as "qwerty" or "asdfg"
A complete dictionary word or obvious combinations of dictionary words
Slang terms, common misspellings, or words spelled backward
Names such as your company name or names of spouses, kids, other relatives, or pets
Personal information such as your age or birth date

Do use
At least eight characters, but the longer the better
A mix of lowercase and uppercase letters, numbers, and symbols

Etsy’s optional security features

Etsy provides additional levels of protection for your account.

To access your Security Settings, sign in and go to You > Account settings > Security.

Two-factor authentication

Two-factor authentication adds a extra layer of protection to your password and account.

Once turned on, you'll enter a phone number to receive calls or texts. You can use the same phone number on multiple accounts.

A code will be sent to your phone via text message or voice call:

  • When you sign in using a different browser

  • Every 30 days

You’ll need to enter that code in addition to your password when signing in.

The number you’ll be contacted from is an automated service and is not an Etsy Support contact number.

Standard rates will apply, depending on your service provider.

  • With two-factor authentication, you'll be given backup codes to use when you don't have your phone to sign in. Save these codes in a safe place. You can only use each code once.

If you lose your codes or use them up:

1.) Go here Security Settings
2.) Click Edit next to Two-Factor Authentication
3.) Click Generate new codes. This will void your old codes.

If you need more help, you can get in touch with us. Click the contact link at the bottom of this page.

Sign in notifications

If you're concerned about unwanted account activity, you can receive sign in notifications. These notifications show you anyone signing in to your account from a new browser or device.

Sign in history

Once turned on, this feature shows when and where you sign in to your Etsy account.

When you first turn it on, it will say "There are no recent sign-ins." You can see up to 10 of your most recent sign-ins.

You can also sign out of any open sessions. If you signed in to Etsy on a public computer and forgot to sign out, you can sign out of that session in your sign in history.

Was this article helpful?

Still have questions?