How can we help you?

Order Status

For questions about your order, you should ask the seller directly. This applies to:

  • Orders placed on
  • Order placed through seller personal websites that are powered by Etsy and use Etsy Checkout

Contact your seller

The best way to do this is through our onsite messaging system, Conversations

To send a conversation to a seller:

1.) Visit You > Purchases and reviews and find your order.

2.) Click Contact The Shop to the right of the page.

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