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How Buyers are Informed of Potential Taxes and Duties

Note: If you sell to buyers in the European Union (EU), you may already be familiar with VAT (Value Added Tax), a tax charged on most goods and services in the EU. Read more about how VAT works on Etsy here.

If your buyers are located in the US or Canada, read this Help article for more information about Etsy's sales tax tool.

Etsy displays information on items in your shop to let buyers know taxes are included, where applicable, in the listing prices for physical goods.

As a reminder, Etsy sellers are responsible for collecting and remitting tax on physical goods, such as VAT or Goods and Services tax (GST), where applicable, while Etsy collects and remits tax on digital downloads. If you're required to charge VAT, GST, or other applicable taxes on the physical goods you sell, it is your responsibility to consider applicable taxes when pricing your items on Etsy.

Buyers will see the following information based on their location:

Buyer Location Information Displayed   
United States or Canada n/a
European Union, Norway, Russia, South Africa, South Korea, or Switzerland VAT included (where applicable)
Australia or New Zealand GST included (where applicable)
Anywhere else Local taxes included (where applicable)

A buyer’s location is determined by their default shipping address (or using local country settings if a shipping address is not available), and once they begin the checkout process we reconfirm their location using their selected shipping address.

This information will be displayed on Etsy in the following areas across desktop, mobile web, Etsy applications, and Pattern by Etsy sites:

  • Listing pages

  • Cart and checkout pages

  • Purchase confirmation emails to buyers

  • The buyer’s purchase history section

  • The buyer’s receipt page

Additional customs duties and taxes

Etsy also displays information about the potential for additional customs duties and import taxes on cross-border purchases.

If a buyer and a seller are located in different countries, we inform buyers that additional duties and taxes (such as those charged at customs) may apply. This is to make it clear to buyers that they may be responsible for paying these additional fees.

This information is displayed in the same areas listed in the table above, with the exception of listing pages. If a buyer and seller are located in the same country, this information is not applicable and not displayed.

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