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Tips for Providing Great Customer Service on Etsy

Following these points can help you provide great customer service on Etsy:

  • Fill out your About section and tell shoppers the story of your shop and business.

  • Fill out your shop policies to clearly explain your policies to buyers. Be sure that these also meet the minimum standard of Etsy’s policies.

  • Try to work out disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Etsy Dispute Resolution can help.

  • If you are unable to complete an order, you must notify the buyer and cancel the order.

Note: Etsy's Seller Protection Policy requires more specific standards of shops to meet eligibility.

The Seller Handbook provides a number of customer service resources to get you started.

Learn more about getting started selling on Etsy.

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