How can we help you?

Contact Etsy

Etsy is a marketplace where individual shops sell their own handmade and unique goods, vintage items, and craft supplies. Learn more about Etsy.

Contact a seller directly if you have a question about an item or an order you placed. Learn how.

Your seller can help you with topics like:

  • Product inquiries (Can I get this in red?)

  • Shipping information (Do you ship to my country? Can it be shipped faster?)

  • Processing times (Will I get this in time for the holidays?)

  • Shop policies (Can I cancel? Can I return this if it doesn’t fit? How do I get a refund?)

  • Order status

Contact Support

Have a question for Etsy Support? First, search our Help page for answers to common questions.

If you're unable to find what you're looking for, contact us by email or request a phone call.

Email

Visit our contact page, select what you need help with, and click Contact Us by Email if you don't see the answer to your question.

Note: Don't worry if you don't see your issue. Just select the closest one.

Be sure to include any info that will help us help you faster: specific details about your issue or question, a seller's shop name, order number, listing number, etc.

Request a Phone Call

You'll need to sign in to your Etsy account. Learn how to create an account.

In the US, Etsy phone support operates 7 days a week from Monday to Friday, 8 a.m. to 8 p.m., and Saturday and Sunday 10 a.m. to 6 p.m. Eastern US time.

Etsy also offers German phone support 5 days a week from Monday to Friday, 11:00 a.m to 6:00 p.m. CET. During these hours, you can request a phone call from a native German speaker.

Note: We'll call you wherever you are in the world, but we can only offer phone support in English and German at this time. We are working to provide support in other languages, so stay tuned!

To request a call:

1.) Sign in to your account and go to Etsy’s contact page.

2.) Choose What can we help you with? and any other topics that are relevant to your issue.

3.) Click Request a Phone Call.

You'll be asked for your name, phone number, and a brief description of your issue. We aim to call you back within 30 minutes of your request at the number you share with us. After your call, we'll send you a follow-up email.

Contact our Press Teams

Contact Etsy's press and media folks: press@etsy.com

Contact our Legal Department

If you need to contact Etsy regarding an intellectual property matter, please refer to our Intellectual Property Policy. This document outlines the information required for reporting infringement and the ways to submit it. 

Responsibly Disclose a Security Vulnerability

If you are a security researcher and have discovered a security vulnerability affecting Etsy, please let us know.

 

Was this article helpful?

Still have questions?