How can we help you?

Requesting a Call From Etsy

In the US, Etsy phone support operates 7 days a week:

  • Monday to Friday, 8am to 8pm Eastern US time

  • Saturday and Sunday 10am to 6pm Eastern US time

Etsy also offers German phone support 5 days a week. During these hours, you can request a phone call from a native German speaker.

  • Monday to Friday, 11:00am to 6:00pm CET

To use the "Request a Phone Call" tool:

1.) Sign in to your account and go to Etsy’s contact page. It's linked at the bottom of this page.

2.) Choose What can we help you with? and any other topics that are relevant to your issue.

3.) Click Request a Phone Call to get to the request form.

4.) Provide your name, phone number, and a brief description of your issue.

We aim to call you back within 30 minutes of your request at the number you share with us. Our call will be coming from an 800 number.

For any requests made outside our hours of operation, we'll get back to you over email.

_Note: We'll call you wherever you are in the world, but we can only offer phone support in English and German at this time.

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