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Credit Card Security Information

Etsy's Risk Operations team is charged with safeguarding Etsy and its community from financial harm. This includes, but isn’t limited to:

  • Preventing fraudulent purchases

  • Investigating phishing emails

  • Responding to certain credit card disputes

  • Verifying the identity of certain sellers

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Secure payments on Etsy

All credit card information sent to Etsy is encrypted using secure socket layer technology (SSL) and stored in a PCI compliant environment. Etsy follows industry standards to protect other payment and personal information submitted to us, both during transmission and after Etsy receives it.

For more detailed information regarding our efforts to keep our site secure, as well as information on our Privacy Policy, click here.

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Chargebacks

A chargeback is when funds are returned to a credit card owner after they report an incorrect or unwanted transaction on their card to the credit card company. Chargebacks are filed for a number of reasons, but in some cases they can be due to fraud.

We’ll investigate the dispute to see if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address you used to open your Etsy account.

To learn more about chargebacks, check out this Help article.

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Unrecognized credit card charges

If you see a charge from Etsy on your credit card statement that you don't recognize, please contact us. You can get in touch by scrolling to the bottom of this page and clicking the contact button. Be sure to put "Attn: Risk" in the subject line.

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Fraud protection for In-Person Payments

Be sure to protect yourself when accepting credit card payments when selling in person. Here are a few best practices we recommend:

  • Confirm your buyer's identity. Ask for a photo ID and confirm that the name on the ID matches the name on the card.

  • Make sure the card is physically present. Do not process credit card numbers that are written down or spoken aloud.

  • Check the expiration date of the card. Make sure it's valid.

  • Accurately describe your Quick Sales. Keep track of your in-person transactions and receipts by using accurate and detailed descriptions of the items sold.

  • Never write down a customer's credit card information.

Learn more about ways to protect yourself from the Official PCI Security Standards website.

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