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Not Receiving Emails from Etsy

There are a few things you can do to help ensure that you receive emails from Etsy:

  • Make sure your email address on file is correct. To check this, go to You > Account settings and scroll down to the Email section of the page.

  • Sometimes email providers think our messages are spam. Check your spam/junk folder to see if our emails were diverted there. If you're using Gmail, also check your Promotions and Social tabs.

  • Add Etsy's email addresses to your address book/safe list:

    • registration@mail.etsy.com (for registration)
    • emails@mail.etsy.com (for confirming your account and Etsy Finds and other newsletters)
    • transaction@etsy.com (for transaction notices)
    • conversations@mail.etsy.com (for Conversations notifications)
    • dispute-resolution@etsy.com, trust-and-safety@etsy.com, integrity@etsy.com, community@etsy.com, billing@etsy.com, support@etsy.com (for support issues) 
    • lostpassword@mail.etsy.com (for password reset instructions)
    • noreply@etsy.com (for other automated notices like shipping notifications)
    • integrity@etsy.com (for reports and policy-based inquiries) 
    • manufacturing@etsy.com (for notifications and issues about manufacturing)

If you still have trouble, get in touch with Etsy Support by clicking the contact button at the bottom of this page.

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