How can we help you?

Limited Access to Etsy Account

If you try to sign in to your account and you receive an error message, it's possible that our security team has temporarily limited access to your Etsy account.

You'll need to contact us to begin the process of regaining access to your account. Scroll to the bottom of this page and click the contact link.

Note: This only indicates that we want to protect you and play it safe. It does not necessarily mean that your account has been hacked or compromised.

We’ll need to ask you a series of identification questions to verify that this account belongs to you. Please know that we value your privacy and will never share your responses or personal information.  

After we’ve confirmed that you are the account holder, we’ll help you reset your password.  

You can learn more about how to protect yourself and your personal information on Etsy here: https://www.etsy.com/trust 

Was this article helpful?

Still have questions?