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Managing Settings with In-Person Payments

How does sales tax work when selling in person?

What is the difference between Sell on Etsy sales tax settings and Etsy.com sales tax?

Sales tax for existing listings

Sales tax for quick sales

How do I enable my location? Why does Etsy need this information?

How do I issue a refund from the Sell on Etsy app?

How do I cancel a sale?

Managing completed orders

In-person orders and Stats

How does sales tax work when selling in person?

As a venue, Etsy can't provide specific tax advice.

It's up to each seller to research their local laws about collecting and reporting taxes for their Etsy sales. Tax regulations can vary by location. If you're unsure how to charge tax, we encourage you to consult an accountant or other experts in your area.

Check out this Seller Handbook article for tips on determining if you need to charge tax.

The Sell on Etsy app allows you to add tax rates for in-person transactions. To add a new tax profile for app sales, go to Dashboard from the main menu and tap Sell now. At the bottom of the screen, tap Settings & Help.

Tap Sales Tax and the + to create a tax profile. You'll then be prompted to set the tax rate and give it a name.

The first tax rate you set will automatically be the default rate applied to in-person sales. Once you create multiple rates, you’ll have the option to select a different default rate.

Note: Sales tax profiles that are set up in the app only apply to in-person sales.

When your sales tax rate is saved and used as your default, you’ll start to see the active (the "default") rate on the Settings & Help screen. If sales tax is off, you’ll see None here.

Once you create these tax profiles, they will be saved within the app. You can choose to turn off sales tax for in-person sales by going back to your Sales Tax Settings and toggling off Enable Sales Tax for In-App Sales.

This will mean sales processed in the app will not have sales tax applied. This won't affect your sales tax settings on Etsy.com.

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What is the difference between Sell on Etsy sales tax settings and Etsy.com sales tax?

Any tax profiles created via Etsy.com will not carry over to the Sell on Etsy app.

To add tax rates for items sold in person via the app, you must create sales tax profiles within the Sell on Etsy app by navigating to Dashboard > Sell now > Settings & Help > Sales Tax.

Each tax profile you create will have a name and a rate (between 0-25%) based on the location you are selling.

It's the seller's responsibility to determine which items that are sold in person are taxable, and to apply those tax rates accordingly to in-person sales.

If you enable tax for in-app sales, and have created multiple profiles, you must choose a default tax rate for in-person transactions.

A toggle will appear in each tax profile to set as Default Rate, or you can tap a specific profile to make that one the default rate.

  • If you have multiple tax profiles enabled and you switch locations when selling in person, be sure to update your default tax profile.

As a seller, you can choose to apply sales tax to items sold in person via the Sell on Etsy app. Any tax profiles created in the Sell on Etsy app will not affect your Etsy.com tax settings.

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Sales tax for existing listings

After adding an on-site tax profile or enabling an app tax rate to your shop, listings will have the tax rate applied by default.

If you don't want to charge tax on an item, you can:

  • In the app, you can edit the individual item and turn sales tax off from there.

These changes will be reflected on the Sell on Etsy app and Etsy.com.

To learn more about setting these item level tax profiles from Etsy.com, see this Help article.

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Sales tax for quick sales

If you’ve added and enabled a default app sales tax, your quick listings will also have that tax rate applied by default.

If you don't want to charge tax on a particular quick sale item, you can turn it off from the quick sale screen. While app sales tax is disabled, this option will not appear.

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How do I enable my location? Why does Etsy need this information?

In order to reduce the risk of fraudulent activity and to protect buyers and sellers, Etsy needs to know where transactions take place.

To accept payments in person, location services must be enabled from your device settings.

To enable location services from your iPhone, go to Settings > Privacy > Location Services. Read more about this on Apple's support site.

To learn about enabling location services from your Android device, visit Google’s support site.

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How do I issue a refund from the Sell on Etsy app?

You can issue refunds for both in-person transactions and sales made through Etsy.com through the Sell on Etsy app.

To issue a refund within the Sell on Etsy app:

1.) Go to Orders > Completed.

2.) Select the item for which you are issuing a refund.

3.) Tap Manage Order > Issue a Full Refund.

The refund will automatically be issued to the buyer's original card that was used for the purchase.

You and the buyer will receive a notification email only if the buyer provides an email address for a receipt.

If the buyer provides an email for receiving a receipt at the point of sale, they will receive an email with the details of the refund.

Refunds will usually appear on your card statement within 2-5 business days. Occasionally, refunds can take up to 30 days to appear.

You can issue partial refunds from your shop account on a non-mobile computer. Learn more about issuing an Etsy Payments refund.

After you’ve issued a refund you can also cancel the order on Etsy.com.

For non-credit card transactions, though refunds aren’t available, you can cancel the sale via Etsy.com. Learn more here.

Note: You can only issue a full refund on credit card transactions when processing through the Sell on Etsy app.

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How do I cancel a sale?

Canceling sales is currently only supported on Etsy.com, and not through the Sell on Etsy app.

1.) Go to Shop Manager > Orders.

2.) Find the order or transaction you need to cancel. Click Receipt for # above the transaction info.

3.) Let your mouse hover over Manage order and click Cancel transaction.

4.) For credit card transactions, you must issue a refund before you cancel the sale.

To learn more about how to cancel a sale from your non-mobile computer, see this Help article.

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Managing completed orders

Within the Sell on Etsy app, you have the ability to manage sold orders by going to Orders > Completed Orders.

From here you can:

  • Add a private note

  • Print Receipt

  • Renew Items (not applicable to Quick Sale)

  • View listing in the Etsy shopping app

  • Issue refunds (full refund only, credit card only, read about issuing refunds here)

For canceling orders, see this Help article.

If your customer provided an email address and has an Etsy account, you can send them a conversation directly from the order receipt by tapping Contact.

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In-person orders and Stats

When you make a sale in person, you can see the order in your sales information along with other orders made on Etsy.com.

At this time there isn't a way to distinguish between in-person and online sales in your Stats.

On your Orders page, in-person sales will be labeled as Sold in Person and will have a map of where the item was sold. It will also tell you if your buyer requested a receipt.

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